Director of Booking Office

JOIN THE STORY. BECOME A DIRECTOR OF BOOKING OFFICE AT OUR HEADQUARTERS.

Would you like to be part of a fast-growing organization where your passion for hospitality and commercial performance can truly make an impact We are looking for a Director of Booking Office to join our team at the Headquarters and Shape Hospitality Together!

ODYSSEY HOTEL GROUP HEADQUARTERS

Welcome to the engine behind Europes most ambitious hospitality stories. At our headquarters we power growth innovation and opportunity across all our properties. Working here means being part of a passionate collaborative and high-performing team that is shaping the future of the hotel industry. This position can be done at either Utrecht or Frankfurt am Main so you can decide where would you like to work from!

YOUR ROLE AS DIRECTOR OF BOOKING OFFICE

Are you a strategic leader with a strong operational mindset and a passion for driving commercial performance As Director of Booking Office you will oversee and optimize all aspects of Group & Event Sales Individual Reservations and Event Planning across our portfolio.

In this role you will ensure these functions operate efficiently deliver strong conversion results and contribute directly to revenue growth and guest satisfaction.

In this role you will:

• Lead and structure the Groups & Events and Individual Reservations teams across the portfolio

• Drive conversion performance for B2B group bookings and events

• Ensure efficient handling of individual reservations (FIT) to optimize occupancy

• Support and guide on-property event planners to ensure high-quality execution

• Align booking office operations with overall commercial and business objectives

This position offers a unique opportunity to combine strategy leadership and operational excellence in a high-impact multi-property environment.

WHAT YOU WILL BE DOING

• Implement and optimize processes for group bookings event sales and individual reservations

• Oversee Groups & Events performance ensuring strong conversion and revenue generation

• Manage Individual Reservations (FIT) focusing on efficiency and guest satisfaction

• Provide guidance and structure to on-property event planners

• Drive training and development within booking office teams

• Ensure adoption and effective use of systems such as CRM (Salesforce) Sales & Catering tools and reservation platforms

• Act as product owner for the contact center tool (Salesforce Service Console)

• Lead innovation in booking processes and customer service approaches

• Support pre-opening activities ensuring booking operations are fully set up

• Conduct audits and implement controls to ensure compliance and continuous improvement

• Manage external partners brand partners (Marriott Accor IHG) agencies and suppliers related to bookings and events

• Lead recruitment and build high-performing booking office teams

WHAT WE OFFER

• A competitive salary

• Travel cost reimbursement and pension contributions

• A diverse multicultural and dynamic work environment

• Performance bonus based on yearly KPIs

• Company assets

• Company car

• Discounted stays at Marriott & IHG hotels worldwide and all Odyssey properties

• Up to 25 vacation days for a healthy work-life balance in the Netherlands or up to 30 days in Germany

• Access to Alleo our internal platform for well-being and development

• Ongoing training leadership development and career growth opportunities

WHAT WE ARE LOOKING FOR

• Proven experience in a senior commercial or booking/reservations leadership role within hospitality

• Strong background in Groups & Events Reservations and/or Sales operations

• Experience managing multi-property or portfolio-level operations is a strong advantage

• Excellent leadership and team development skills

• Strong commercial mindset with a focus on revenue conversion and market share growth

• Experience with CRM systems (e.g. Salesforce) Sales & Catering tools and reservation systems

• Ability to implement structure processes and drive operational excellence

• Strong stakeholder management and communication skills

• Fluent in English; additional languages are a plus

• Ability to operate both strategically and hands-on in a fast-paced environment

ABOUT ODYSSEY HOTEL GROUP

We are Odyssey Hotel Group one of Europes fastest-growing hotel operators partnering with global brands like Marriott IHG and Accor. Our goal is to create unforgettable stories through unique hotel concepts and empowered teams. With more than 750 colleagues across Europe we are shaping the future of hospitality.

READY TO JOIN US

Apply today and become part of a team that values your leadership trusts your expertise and gives you the platform to make a real impact.

PLEASE NOTE: You must have the legal right to work in the Netherlands. We are unable to sponsor visas or work permits at this time.