NOC Team Lead
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
NOC Team Lead (L2)
Role Description: Lead NOC operations and personnel to ensure reliable 24x7 monitoring and incident remediation. Drive improvements in monitoring incident handling escalation processes and documentation.
Key Responsibilities
- Lead NOC operations and teams across shifts; manage escalations and act as technical escalation point for critical incidents.
- Optimize monitoring systems and implement automation to reduce alert noise.
- Coordinate major incident response stakeholder communications and post-incident reviews.
- Oversee onboarding training and mentoring of NOC staff; develop runbooks and SOPs.
- Produce daily/weekly status reports and trend analysis for leadership.
- Collaborate with engineering teams and vendors to resolve recurring infrastructure issues.
Professional Experience / Qualifications
- Associates or Bachelors Degree in IT or related field preferred.
- 25 years experience in NOC or network operations with leadership or escalation experience.
- Understanding of hybrid environments (onpremises and cloud).
- Experience with monitoring platforms (SolarWinds Dynatrace Pingdom Status Page).
- Working knowledge of ITIL processes and incident lifecycle management.
- Understanding of hybrid environments (onpremises and cloud).
- Working knowledge of CMDB and service/dependency mapping.
- Experience with Application Performance Monitoring (APM) and service health monitoring.
- Strong analytical prioritization and leadership skills.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the ... View more
