Digital Experience & Development Senior Lead

The Digital Experience & Development Senior Lead is responsible for driving a high performing customer-centric e-commerce operation for COS North America. This role serves as the central owner of the purchase and post-purchase journey logistics partnerships and the delivery of seamless digital experiences. The position also leads cross-functional project management for strategic initiatives including the development of new revenue streams marketplace expansions and omnichannel fulfillment.

Operating with broad accountability this role shapes regional priorities anticipates future needs and ensures that customer experience and operational execution align with COSs strategic direction.

Key Responsibilities: 

• Own and optimise the endtoend digital customer journey including checkout fulfilment delivery returns and customer service touchpoints across ecommerce and marketplaces
• Lead strategic crossfunctional initiatives such as marketplace expansion omnichannel fulfilment development and new digital revenue opportunities
• Act as the regional owner for digital operations and logistics performance partnering with Warehouse Transportation and Customer Service teams to ensure reliable execution
• Use datadriven insights to identify customer and operational pain points driving improvements in conversion satisfaction retention and frequency
• Represent North America in collaboration with Global Tech and Business Development teams influencing roadmap prioritisation through clear business cases
• Ensure operational readiness and scalability for all new launches by establishing clear workflows ownership and postlaunch support models
• Fostering a positive inclusive and motivating work environment where people thrive 

Qualifications :

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious we dare to be different we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are what we stand for and how we act. 

What you need to Succeed

• A degree in Business Marketing Economics Finance or a related field or comparable professional experience
• Significant experience (8 years) working within ecommerce or digital retail ideally in fashion lifestyle or consumerfocused brands
• A strong understanding of the endtoend online shopping experience from purchase through delivery returns and customer care
• Comfortable working across functions bringing people together to deliver meaningful improvements for customers
• Experience leading complex initiatives from idea through to delivery with a clear sense of ownership and followthrough
• Confident using insight and performance data to inform decisions and improve the customer experience
• Familiarity with digital commerce platforms and tools with the ability to translate business needs into clear priorities
• Able to balance daytoday execution with longerterm development and growth
• Clear thoughtful communicator who builds trusted relationships at all levels of the organisation
• A proactive and structured approach with a natural curiosity to question improve and evolve how things are done

Additional Information :

• This is a full time permanent  contract based at our Regioal Office in New Yokr City
• Apply by sending in yourCV in Englishas soon as possible but no later than the05/08/2026

Compensation:  $121500-$145000

Please note this position is offered on a local contract therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Benefits:  

Were committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team youll enjoy a 25% staff discount across all H&M Group brandsavailable both in-store and online. Additionally every employee is included in our H&M Incentive Program (HIP) designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 

In addition to this US-based colleagues also receive: 

• Dental & Vision Plans 
• 401 (k)  
• Paid Time Off- including your birthday! 
• Health Savings Account (HSA) 
• Life & Disability protection 
• Employee Assistance program (EPA) 
• Commuter Benefits  
• Pet Insurance 

Inclusion & Diversity 

At H&M Group we are committed to fostering inclusive diverse and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds perspectives and experiences. This diversity enhances our ability to solve problems creatively expand our thinking and build meaningful connections with colleagues and customers around the world. Thats why we consider all dimensions of diversity throughout our recruitment processensuring our workforce reflects the richness of the communities we serve. 

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time