IT & AutoStore Support Desk Support
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Job Location:
Guadalajara - Mexico
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
The Support personnel is responsible for advanced functional and technical triage within a warehouse distribution and automation systems environment.
This role acts as the escalation point between Level 1 support and Level 3 (external vendor) and performs root cause analysis across infrastructure application integration process and data layers.
- Perform incident triage and diagnostics
- Execute root cause analysis to classify incidents
- Escalation ownership
- Maintain accurate ITSM documentation (ServiceNow onboarding planned)
- Identify recurring issues and recommend permanent fixes
Qualifications :
Strong understanding of:
- Enterprise IT infrastructure (network server database fundamentals)
- Warehouse Management Systems (BY WMS preferred)
- System integrations (API file-based middleware queues)
- SQL querying and database troubleshooting
- Role-based access control and security concepts
- Automation flows (AutoStore)
- ITIL / Incident Management frameworks
Additional Information :
All of our vacancies are eligible for relocation financial support* based on internal mobility policy 0085.
Applicable vacancy for referral program
Remote Work :
No
Employment Type :
Full-time
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
