Sr. Financial Aid Advisor

GENERAL SUMMARYThe Universitys senior financial aid advisor position is responsible for all aspects of the student financing process. The individual will counsel students and their families on financial matters relating to the cost of attending the university; counsel on payment options to include federal state private veterans education benefits military tuition assistance payment plans and institution aid. This position requires the individual to provide a high level of customer service by working closely with admissions enrollment financial aid and finance groups to ensure that prospective and continuing students/families have a complete and comprehensive understanding of the institution cost of attending the university and how to pay for their DUTIES AND RESPONSIBILITIESCounsel students/families on available funding options in accordance to their needs assessmentsProvide a generic overview of financial aid programs available to qualifying studentsProvide a thorough overview of financial aid and veterans education benefits and military tuition assistance as necessary or refer the student/family to the proper subject matter expertServe as a School Certifying Official for veterans education benefits including completion of required trainingAdvise students/families on how to best locate information necessary to complete financial paperwork successfully and to meet any deadlinesGuide students/families through financial aid paperwork to completionCounsel students on all matters related to financing their education as it relates to enrollment satisfactory academic progress leave of absences etc. so that students maintain their aidCommunicate with applicants/students/families via emails and/or phoneDirect students/families to proper offices for information when applicableDemonstrate a thorough understanding of the university as it relates to admissions academic advising registrar financial aid and enrollment so that students/families are directed to subject matter experts as appropriateOther duties as assignedOTHER DUTIES AND RESPONSIBILITIESMay perform other duties and responsibilities that management may deem necessary from time to IN ORGANIZATIONREPORTS TO: Director Financial AidPOSITIONS SUPERVISED: Not applicableTECHNICAL MANAGERIAL and PEOPLE SKILLS REQUIREDTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Incumbents will be evaluated in part based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential and/or EXPERIENCEA Bachelors degree or equivalent experience required and 5-7 years current experience working in a progressive financial aid office or similar offices. Masters degree highly to detail and organizational skills are a Powerfaids NSLDS and Datatel/Colleague experience a verbal and written communication skills to successfully resolve student issues from request to resolution ensuring a positive student be able to handle multiple tasks and priorities in a fast-paced COMPETENCIESTo perform the job successfully an individual should demonstrate the following competencies:Collaborates - Building partnerships and working collaboratively with others to meet shared Resilient - Rebounding from setbacks and adversity when facing difficult Trust - Gaining the confidence and trust of others through honesty integrity and Results - Consistently achieving results even under tough - Creating new and better ways for the organization to be Focus - Building strong customer relationships and delivering customer-centric ENVIRONMENTWork is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting e.g. walking standing communicating and other physical functions as necessary.