JIRA End User Support Specialist
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Job Location:
Pleasanton, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Required Skills & Experience
3 years in a Jira end user support adoption or training role
Strong facilitation and training delivery skills - comfortable presenting to technical and non-technical audiences
Solid Jira Software and Jira Service Management end user knowledge
Experience in agile environments - Scrum and Kanban coaching experience preferred
Strong written and verbal communication skills
Experience managing a helpdesk or service desk function
Familiarity with change management communication best practices
Key Responsibilities
Design and deliver Jira and Agile training programmes - onboarding refresher and advanced sessions
Manage the CoE service desk queue - triage resolve and escalate user requests
Drive Jira adoption across the organisation - track metrics identify low-adoption teams and run targeted engagement campaigns
Handle minor enhancement requests - custom views filters basic board configurations and simple dashboards within approved standards
Lead end user change communications and training for each phase of the Jira redesign rollout
Produce and maintain self-service training materials - guides videos and FAQs
3 years in a Jira end user support adoption or training role
Strong facilitation and training delivery skills - comfortable presenting to technical and non-technical audiences
Solid Jira Software and Jira Service Management end user knowledge
Experience in agile environments - Scrum and Kanban coaching experience preferred
Strong written and verbal communication skills
Experience managing a helpdesk or service desk function
Familiarity with change management communication best practices
Key Responsibilities
Design and deliver Jira and Agile training programmes - onboarding refresher and advanced sessions
Manage the CoE service desk queue - triage resolve and escalate user requests
Drive Jira adoption across the organisation - track metrics identify low-adoption teams and run targeted engagement campaigns
Handle minor enhancement requests - custom views filters basic board configurations and simple dashboards within approved standards
Lead end user change communications and training for each phase of the Jira redesign rollout
Produce and maintain self-service training materials - guides videos and FAQs
