Collections Agent
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Collections Agent (Contract 3 to 6 Months)
Were looking for a Collections Agent to support patient accounts receivable for Better on a short-term high-impact engagement.
Key Responsibilities:
Contact 280 patients with outstanding AR via phone and/or dialer system
Follow structured call scripts to collect outstanding balances professionally and empathetically
Document all call activity outcomes and payment commitments in the system
Follow up on broken payment promises and maintain a consistent outreach cadence
Handle basic objection management and escalate complex cases when needed
Support light administrative or operational tasks when collections workload is complete
What Were Looking For:
Experience in medical or patient collections preferred; general collections experience is required
Strong phone communication and negotiation skills
Comfortable working through a defined call list efficiently
Detail-oriented with strong documentation habits
Able to work independently and stay consistent with daily targets
Additional Context:
This is a focused short-term engagement (36 months)
Primary workload is 280 patient accounts with potential for additional business support tasks once the call list is completed
Ideal for someone who works well in structured task-driven environments with variable daily workload
Required Experience:
Unclear Seniority
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
