Reservations Agent

THE MISSION

You are the first voice of Mama the one who turns enquiries into bookings and curiosity into excitement.

As our Reservations Agent you are responsible for creating seamless warm and efficient booking experiences that reflect Mamas personality from the very first interaction

You dont just take reservationsyou sell experiences set expectations and help guests start their Mama journey before they even arrive

Heres what youll be responsible for:

• Reservation Rockstar
  Handle all incoming reservation requests via phone email and online channels
  Ensure accurate efficient and friendly booking processes at all times
• Sales & Conversion Driver
  Maximize room revenue through upselling cross-selling and smart selling techniques
  Convert enquiries into confirmed bookings with personality and confidence
• Guest Experience Creator
  Provide warm engaging and personalized communication at every touchpoint
  Set the tone for the guest journey from first contact
• System & Accuracy Champion
  Maintain accurate records in PMS and reservation systems
  Ensure all bookings rates and details are correct and up to date
• Collaboration Partner
  Work closely with Front Office Revenue and Sales teams to ensure smooth operations
  Communicate guest preferences and special requests effectively
• Problem Solver Extraordinaire
  Handle booking changes cancellations and special requests with ease and professionalism
• Brand Voice Ambassador
  Represent Mamas tone in every interactionwarm playful and human 

Qualifications :

MADE FOR YOU ONLY IF

• You have experience in reservations front office or hospitality sales
• You are confident communicating with guests via phone and email
• You are detail-oriented and accurate in handling systems and bookings
• You are sales-driven and motivated to achieve targets
• You thrive in fast-paced environments
• You are organized reliable and solution-focused
• You have strong communication skills and a warm engaging personality
• You enjoy turning enquiries into memorable guest experiences

YOUR LITTLE EXTRAS

• Experience with PMS or reservation systems Big plus
• Hospitality or lifestyle brand experience Even better
• You love storytelling and creating excitement through communication
• You bring Mama energyfriendly playful and full of personality

Additional Information :

Next were sure you know the tune :

• First melody: At Mama no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .

Remote Work :

No

Employment Type :

Full-time