Director of Access to Care

Reports To: Chief Program Officer

Department: Access to Care

Position Summary

The Director of Access to Care provides strategic and operational leadership for the Access to Care Department ensuring timely client-centered and effective entry into services across The Council on Recovery. This role oversees critical access functions including Care Coordination Outreach Screening Assessment and Referral (OSAR) and Recovery Support Services (RSS).

The Director is responsible for building a cohesive high-performing department that prioritizes accessibility responsiveness and seamless connections to care. This position plays a key role in shaping the client experience from initial contact through service linkage while strengthening internal collaboration and promoting coordinated whole-person care both within the organization and with external partners.

Key Responsibilities

Provide leadership and direction for all Access to Care functions ensuring alignment with organizational goals contractual requirements and community needs

Develop and implement strategies to enhance access engagement and successful linkage to services

Foster a culture of accountability collaboration and client-centered care

Collaborate with the Chief Program Officer Chief Clinical Officer and program leaders to support cross-agency coordination and reduce service silos

Program Oversight & Operations

Oversee daily operations of Care Coordination OSAR and RSS to ensure effective consistent and high-quality service delivery

Ensure individuals seeking services receive timely responses appropriate screenings and assessments and effective referrals

Monitor workflows to support a seamless continuum from initial contact to service engagement across programs

Identify and address barriers to access including gaps in communication or coordination

Staff Supervision & Development

Supervise and support program managers and supervisors within the Access to Care Department

Establish clear performance expectations related to service delivery documentation and collaboration

Provide coaching training and professional development opportunities

Promote staff wellness and a supportive team-oriented work environment

Quality Assurance & Outcomes

Monitor program performance using key performance indicators service utilization data and outcome measures

Ensure compliance with organizational policies funding requirements and regulatory standards

Support data-informed decision-making to improve access pathways and coordination

Analyze trends to enhance service delivery and client outcomes

Collaboration & Community Engagement

Strengthen internal collaboration to ensure warm hand-offs appropriate referrals and coordinated care

In coordination with agency leadership build and maintain strong relationships with community partners referral sources and system stakeholders

Represent the organization in community meetings coalitions and partnerships

Support outreach efforts to increase awareness and reduce barriers to accessing services

Collaborate with external partners to improve service navigation and continuity of care

Administrative & Operational Functions

Contribute to budget development and financial oversight for Access to Care programs

Support grant implementation reporting requirements and performance deliver in alignment with partnership expectations

Ensure accurate timely and compliant documentation

Participate in organizational leadership meetings and strategic planning efforts

Education & Experience

Bachelors degree in behavioral health social work public health or a related field required

Masters degree preferred

Licensure or certification (e.g. LPC LCSW LMFT LCDC) preferred

Minimum of five to seven years of progressive leadership experience in behavioral health or a related field

Experience overseeing intake care coordination or access-related services strongly preferred

Knowledge Skills and Abilities

Strong understanding of substance use disorder and mental health systems of care

Demonstrated ability to lead multidisciplinary teams and manage complex operations

Experience collaborating across departments and with community partners

Familiarity with government-funded programs and reporting requirements

Experience with data-informed decision-making and performance management

Strong communication problem-solving and organizational skills

Commitment to equitable accessible and client-centered care

Work Environment

Work is performed at The Council on Recovery locations and in community settings

Position may require occasional travel for outreach meetings or partnership development