AML Alerts Review Analyst (Mandarin)

Were looking for an AML Alerts Review Analyst to join our Financial Crimes Compliance Operations this role you will conduct daily first level reviews of Transaction Monitoring and name screening alerts to identify potential financial crime unusual transactions sanctions and reputational risks. The role supports accurate risk assessment through review of Chinese language customer records performs peer quality checks to maintain review standards escalates cases to Compliance or Second Level teams and ensures all alert decisions are clearly documented in line with internal AML procedures.

Position Responsibilities:

• Support the HK Compliance Team by performing daily first-level reviews of Transaction Monitoring alerts to identify irregular transactions and potential suspicious activities across defined risk scenario in the system.

• Perform first-level review of daily name screening alerts generated into the Manulife internal tool to identify potential sanctions AML and reputational risks in accordance with Manulife policies.

• Perform peertopeer quality checks on Transaction Monitoring reviews to ensure accuracy consistency and adherence to AML procedural standards.

• Review and interpret Chinese-language customer records supporting documents and transaction information using Manulife internal systems to support accurate risk assessment and alert disposition

• Escalate and assign identified alerts or cases to the local Hong Kong Compliance or Second-Level Review teams for further investigation ensuring timely and accurate handoff.

• Ensure all reviews decisions and case notes are accurately documented and compliant with internal procedures.

Required Qualifications:

• Must be proficient in reading Mandarin.

• Undergraduates (minimum 2 years completed): At least 1-2 years of relevant experience in data entry documentation or backoffice roles.

• Bachelors degree holders: in finance Business Accounting or a similar area at least 1 year of relevant experience in data entry documentation or backoffice roles.

Preferred Qualifications:

• Proficiency in reviewing and interpreting Chineselanguage customer records and supporting documentation.

• Accuracy and keen attention to details

• Basic Knowledge using Microsoft Office Tools (Word Excel and PowerPoint)

• Strong analytical and investigative skills with attention to detail

• Ability to assess risk scenarios and apply sound judgment in alert disposition

• Good written documentation skills with the ability to produce clear case notes

• Effective communication skills for escalation and coordination with local Compliance teams

• Strong time management skills to handle daily alerts and meet turnaround times

• High level of integrity accountability and adherence to compliance standards

• At least 12 years of experience in AML Transaction Monitoring Name Screening or Financial Crime Compliance.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .