Technical Support Specialist – U.S. Healthcare Platform (Fluent English Required)
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Job Summary
About the Role
We are looking for a highly articulate tech-savvy Customer Support Analyst to join our growing team in Medellín. This role is ideal for someone with excellent spoken and written English who is passionate about technology and eager to learn the U.S. healthcare ecosystem.
You will serve as a key point of contact for patients and healthcare providers helping them navigate our platform resolve technical issues and ensure a seamless experience. Prior healthcare experience is a plusbut not required. We value curiosity communication skills and the ability to learn quickly.
What Youll Do
- Provide high-quality technical and customer support to U.S.-based patients and healthcare users
- Troubleshoot platform issues and guide users step-by-step to resolution
- Communicate clearly and professionally in fluent English (spoken and written)
- Learn and understand U.S. healthcare workflows terminology and compliance basics
- Document support interactions and escalate complex issues when needed
- Collaborate with internal teams (product engineering operations) to improve user experience
- Deliver a white-glove support experience with empathy and attention to detail
Requirements
- Excellent English communication skills (this is a mustclear confident and professional)
- 13 years of experience in technical support customer support or help desk roles
- Strong problem-solving skills and ability to learn new systems quickly
- Comfortable working with software platforms troubleshooting and user guidance
- A customer-first mindset with patience and professionalism
Nice to Have (but not required):
- Experience supporting U.S. customers
- Background in healthcare medical systems or health tech
- Familiarity with CRM or ticketing systems (Zendesk Freshdesk etc.)
Required Skills:
Excellent English communication skills (this is a mustclear confident and professional) 13 years of experience in technical support customer support or help desk roles Strong problem-solving skills and ability to learn new systems quickly Comfortable working with software platforms troubleshooting and user guidance A customer-first mindset with patience and professionalism
Required Education:
Bachelors degree i
