Senior Payroll Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Payroll Specialist

Department & Team: LATAM Finance

Hybrid (Bogotá) or Remote within Colombia

Role Overview:

We are looking for a LATAM Payroll Specialist to join our Finance team and manage end to end payroll operations across multiple countries in Latin America. This role operates in a dynamic multicultural environment with several HR and payroll service providers requiring adaptability attention to detail and strong collaboration skills. You will play a critical role in ensuring payroll is processed accurately on time and in compliance with local regulations while also supporting financial reporting and continuous process improvement. At Genesys you will contribute to strengthening payroll operations that support a diverse and global workforce with exposure to senior leadership across Finance and HR.

Key Responsibilities:

• Manage end to end payroll processing for LATAM countries working closely with external payroll providers.

• Ensure payroll is processed accurately timely and in compliance with country specific regulations.

• Review and validate complex payroll transactions including equity bonuses severance and corrections.

• Perform month end activities including journal entries accruals and balance sheet reconciliations.

• Ensure compliance with local tax regulations including monthly quarterly and annual filings and payments.

• Maintain and enhance internal controls to track and reconcile payroll changes.

• Develop and maintain process documentation in line with Sarbanes Oxley requirements.

• Act as a key liaison between Finance and HR ensuring accurate employee payroll data and interacting with senior leadership.

• Drive process improvements and efficiencies across payroll operations.

• Support timely salary and tax payments in coordination with Finance and HR teams.

• Handle administrative tasks such as payslips year-end tax certificates and payroll inbox management.

Required Qualifications:

• Bachelors degree in Accounting Finance Business Administration or a related field.

• 3 to 5 years of payroll experience ideally with LATAM exposure.

• Fluency in Spanish and English with ability to communicate with global stakeholders.

• Strong knowledge of payroll practices across Argentina Brazil Chile Colombia Mexico and Peru.

• Understanding of payroll processes HR practices and compliance requirements.

• Ability to work under strict deadlines with high accuracy.

• Strong judgment and ability to escalate issues appropriately.

• Experience working with payroll systems such as ADP and Workday.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.