IT Professional (Level 2)
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Job Summary
Join the SOLID Team: Were Hiring IT Professional (Level 2)
Are you the kind of IT professional who doesnt just fix problems - you own them solve them properly and leave things better than you found them
Do you thrive in an environment where people performance and purpose matter just as much as technical skill
At Solid Systems were not just another Managed IT Services company. We exist to strengthen human connections through technology - and were looking for a Level 2 IT Professional who lives that mindset every day.
You will be trusted to take ownership of client environments not just reactively support them.
- Provide Level 2 remote and onsite support for client technical issues ensuring environments align with best practices
- Handle escalations from junior IT professionals and act as a subject matter expert (e.g. Mac support Microsoft environments)
- Conduct recurring client visits focusing on site improvement plans and break-fix requests
- Collaborate on projects follow timelines and contribute to process improvements and SOP development
- Maintain accurate documentation and tooling (IT Glue Autotask Nable) in real time
- Record (real-time) time entries travel hours and submit reports timeously
- Upskill and support new team members offering opportunities to shadow and learn
- Participate in team meetings and drive a mindset of delivering WOW-factor service
Requirements
What you need to bring:
- 5 years IT support experience in a managed services environment
- IT qualification and Microsoft certifications
- Strong technical skills: Microsoft 365 Azure Active Directory Exchange networking (LAN wireless firewalls DHCP DNS TCP/IP) Mac and Windows OS
- Proven ability to meet (and beat) SLA targets
- Clear and confident English communication skills with the ability to explain complex tech in simple terms
- Drivers license and own car; with the flexibility to travel
- A growth mindset curious ambitious accountable and always looking to improve
Benefits
What makes SOLID different:
- A high-performance values-led culture where trust and ownership matter
- A team that genuinely cares - about clients and about each other
- Real investment in your growth development and career progression
- Opportunities to step up lead and shape how we do things
- A modern flexible working environment in Cape Town and Johannesburg
How youll thrive:
- You are not just a number here your impact wellbeing and growth will be recognized and celebrated.
- Extra leave days
- High performance bonuses and top performer awards
- Recognition rituals regular team events and a people-centric culture
If youre ready
to be part of a team that expects more celebrates more and delivers more - wed love to meet you!
Required Skills:
See above Job Description.
