IT Professional (Level 1)

Cape Town - South Africa

Monthly Salary: Not Disclosed

Experience Required: 2years

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Join the SOLID Team: Were Hiring IT Professional (Level 1)

Are you the kind of person who loves helping others figuring things out and getting technology to just work

Are you early in your IT career and looking for a place where you can learn fast grow quickly and be part of a team that genuinely has your back

At Solid Systems we believe great IT support starts with great people. Were looking for a Level 1 IT Professional who brings curiosity care and a strong sense of ownership to everything they do.

What youll be trusted with:

This is more than a technical support role - its your foundation for a strong IT career.

Be the first point of contact for clients - delivering friendly human and reliable support
Diagnose and resolve technical issues within SLA owning tickets from start to finish
Escalate when needed - clearly confidently and with solid troubleshooting already done
Routine client visits maintenance checks and proactive improvements
Assist with projects like device rollouts onboarding and migrations
Keep documentation tickets and time entries clean accurate and up to date
Spot patterns raise improvements and contribute to better ways of working
Excellent English verbal and written communication skills with clients and your team - building trust through every interaction

Requirements

What youll bring:

2 years experience in IT support (helpdesk service desk or desktop support) in a managed services environment
IT qualification and Microsoft Certifications
Microsoft 365 administration (user management Exchange Online basics Teams/SharePoint fundamentals) Active Directory
Basic Azure knowledge (identity concepts resource basics) beneficial
Windows desktop support and troubleshooting; macOS support experience advantageous
Network troubleshooting fundamentals: LAN/Wi-Fi firewalls DHCP DNS TCP/IP
Comfort working with ticketing systems and maintaining clear technical notes and customer updates
Experience with RMM/PSA and documentation tools (N-able/N-central Autotask IT Glue) endpoint management (Intune)
Clear communication - you make technical things feel simple and manageable
Strong organisation and ownership in a fast-paced ticket-driven environment
Drivers license and willingness to travel locally
Real time ticket updates
Structured and ability to follow process
A mindset of learning growth and accountability

Benefits

Why SOLID

A people-first values-driven culture
Real mentorship and hands-on learning - you wont be left to figure it out alone
Clear growth pathways
A team that celebrates impact and progress
Flexible modern workplace
Extra leave days we believe in more time off for what matters!
Wellness perks performance bonuses and real recognition!

Ready to grow

If youre looking for a place where you can learn fast contribute meaningfully and become exceptional at what you do - wed love to meet you.

Required Skills:

See above Job Description

Join the SOLID Team: Were Hiring IT Professional (Level 1) Are you the kind of person who loves helping others figuring things out and getting technology to just work Are you early in your IT career and looking for a place where you can learn fast grow quickly and be part of a team that genuinely h...