IT Professional (Level 1)
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Job Summary
Join the SOLID Team: Were Hiring IT Professional (Level 1)
Are you the kind of person who loves helping others figuring things out and getting technology to just work
Are you early in your IT career and looking for a place where you can learn fast grow quickly and be part of a team that genuinely has your back
At Solid Systems we believe great IT support starts with great people. Were looking for a Level 1 IT Professional who brings curiosity care and a strong sense of ownership to everything they do.
What youll be trusted with:
This is more than a technical support role - its your foundation for a strong IT career.
- Be the first point of contact for clients - delivering friendly human and reliable support
- Diagnose and resolve technical issues within SLA owning tickets from start to finish
- Escalate when needed - clearly confidently and with solid troubleshooting already done
- Routine client visits maintenance checks and proactive improvements
- Assist with projects like device rollouts onboarding and migrations
- Keep documentation tickets and time entries clean accurate and up to date
- Spot patterns raise improvements and contribute to better ways of working
- Excellent English verbal and written communication skills with clients and your team - building trust through every interaction
Requirements
What youll bring:
- 2 years experience in IT support (helpdesk service desk or desktop support) in a managed services environment
- IT qualification and Microsoft Certifications
- Microsoft 365 administration (user management Exchange Online basics Teams/SharePoint fundamentals) Active Directory
- Basic Azure knowledge (identity concepts resource basics) beneficial
- Windows desktop support and troubleshooting; macOS support experience advantageous
- Network troubleshooting fundamentals: LAN/Wi-Fi firewalls DHCP DNS TCP/IP
- Comfort working with ticketing systems and maintaining clear technical notes and customer updates
- Experience with RMM/PSA and documentation tools (N-able/N-central Autotask IT Glue) endpoint management (Intune)
- Clear communication - you make technical things feel simple and manageable
- Strong organisation and ownership in a fast-paced ticket-driven environment
- Drivers license and willingness to travel locally
- Real time ticket updates
- Structured and ability to follow process
- A mindset of learning growth and accountability
Benefits
Why SOLID
- A people-first values-driven culture
- Real mentorship and hands-on learning - you wont be left to figure it out alone
- Clear growth pathways
- A team that celebrates impact and progress
- Flexible modern workplace
- Extra leave days we believe in more time off for what matters!
- Wellness perks performance bonuses and real recognition!
Ready to grow
If youre looking for a place where you can learn fast contribute meaningfully and become exceptional at what you do - wed love to meet you.
Required Skills:
See above Job Description
