Operations Support Specialist

SUMMARY:

The Operations Support Specialist is responsible for collaborating with agency leaders to drive efficiencies and create a culture of operational excellence within addition the Operations Support Specialist will serve as a liaison between Armstrong agencies andUniGroup to helpachieve these goals.

KEY RESPONSIBILITIES:

• Maintain positive growth in interstate hauling through driver retention/recruitment ATP/Container utilization training and efficiencies that allow booking growth.
• Develop and implement plans for adoption of Transadvantage programs.
• Assist and develop strategies for unassigned orders and container moves.
• Enhance utilization of ATP fleet.
• Develop and implement roll-out and accountability plans for UniGroup programs.
• Keep enterprise updated of van line policy changes due dates and registration guidelines.
• Assist agencies with adoption and utilization of Stride and Flex.
• Assist in mainframe training as well as fleet and driver qualifications.
• Assist agencies with centers of excellence qualification .
• Align with enterprise goals and initiatives.
• Improve end-to-end understanding of the enterprise to enable broader and deeper impact.
• Improve leadership skills and maintain subject matter mastery to be recognized as the enterprise Operations expert across the enterprise.
• Develop and maintain relationships with outsourced partners.
• Develop and maintain agency relationships for reciprocity.
• Act in accordance with Armstrong DNA at all times.
• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS:

• Bachelors degree or equivalent industry experience.
• Ten (10) years experience in the transportation/moving & storage industry.
• Proven leadership and management skills.
• Robust knowledge of supply chain logistics operations and customer service.
• Knowledge of operational and quality reporting systems and ability to analyze data.
• Proven communication strategic thinking and leadership skills.
• Strong problem-solving ability and analytical skills including root cause analysis.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Specific vision abilities include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
• While performing the duties of this job the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift products and supplies up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend stoop and reach occasionally.

Required Experience:

IC