Field Service Engnineer II

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The Field Service Engineer II (FSE II) spends a significant portion of their time training under close supervision of more senior field service engineers. The FSE typically receives detailed instructions on all work assignments acquires job skills and learns company policies and procedures to perform routine tasks. The FSE learns the installation troubleshooting repair and calibration process for specific tools as well as their basic operation. Continuous training programs are given to develop specific instrument skills knowledge and service techniques. The FSE is interfacing with customers and developing relationships with co-workers and managers.

PRIMARY RESPONSIBILITIES
Complete assigned On the Job Training (OJT) with the goal of instrument certification
Support customer requests including daily pass down tasks
Meet availability requirements and improve preventative maintenance efficiency
Attend to and reports on critical and chronic product issues including escalation activity
Protect manage and maintain company property (i.e. traveling inventory company care test equipment tools etc.) in accordance with department policy/procedure
Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations
Maintain appropriate records of all work performed and training received
Complete departmental and customer paperwork timely and with high quality
Complete assigned formal training with a grade of 75% or higher on all tests
Comply and adhere to company policies
Portray professionalism and pride in appearance while conforming to policy
Provide a positive attitude to all employees and customers
Other duties as assigned

EDUCATION LICENSES and/or CERTIFICATION REQUIREMENTS
Requires a minimum of a Diploma of Science degree in electronics or equivalent
BS degree in Engineering (or related field) is preferred or equivalent combination of education and experience in military or semiconductor industry

EXPERIENCE and TRAVEL REQUIREMENTS
Two (2) years experience using digital volt meters oscilloscopes hand tools and computers
Must be eligible for and receive company credit card
Willingness to relocate and/or travel
Up to 20% travel (both internationally and domestically)

KNOWLEDGE SKILLS and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS
Ability to effectively communicate information to customers and management regarding service activities and schedules
Ability to follow precise instruction
Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)
Ability to install and qualify a system
Ability to work from schematics using various test equipment mathematical calculation and instrumentation
Knowledge of analog and digital circuitry
Ability to read blueprints and electrical schematics
Basic knowledge and understanding of physics and chemistry
Demonstrate strong work ethic
Demonstrate strong verbal and written communication skills with people at all level within and outside of the company
Ability to drive an automobile
Ability to see small objects within a confined area
Ability to identify and distinguish color-codes
Ability to quickly transport from location to location (i.e. air car etc.)
Ability to transport parts and toolbox from car to equipment site
Ability to lift up to 23 kg
Hand-eye coordination at a level to support a range of activities from very fine (delicate) to large leveraged type item
Ability to hear audible noises
Must comply with all corporate safety requirements and directives
Expected to use PPE when required
Follow all equipment specific safety protocols

POSITION - SAFETY RISKS AND HAZARDS

As designated potential risk depending on equipment being serviced

Warning: Due to the nature of the work environment this job may require working on equipment or in work areas where electromagnetic frequencies may be present from some of the equipment (intensity may vary) which could possibly interfere with certain medical implants or devices.

EQUIPMENT REQUIREMENTS

PPE appropriate to the equipment being serviced can include safety glasses protective gloves steel tipped shoes