Gainsight Administrator

The Sales Technology Team at MSCI enables internal teams to manage and execute business processes across the Opportunity-to-Order value chain (opportunity pipeline management and contract lifecycle management) Client Services processes and Order-to-Cash processes.

We are seeking a strong Gainsight Administrator to join our Sales Tech organization and support our Client Services clients globally. You will playa central rolein the rollout administration and continuous improvement of the Gainsight platform as part of our scaling Client Services program.

Platform Administration & Configuration

• Configure deploy and administer the Gainsight platform including system configuration reports dashboards end-to-end workflows and system integrations

• Collaborate with cross-functional end users to gather business requirements thatimpactGainsight and Salesforce and configure the system to meet those needs (partnering with other development teams as needed)

• Collaborate with internal teams toidentifykey metrics data sources and the frequency and granularity of data feeds

• Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers

Business Process Design & Rollout

• Develop new business processes in partnership with Client Services leadership and cross-functional teams

• Manage the rollout of processes including thoughtful sequencing and timing

• Help users develop an understanding of contributors to customer health sources of customer risk and churn and positive engagement trends

• Manage mapping and documentation of customer success processes

Ongoing Support & Optimization

• Manage day-to-day support of Gainsight users including fielding questions ad-hoc customizations workflow adjustments and user administration security and permissions

• Monitor system performance data integrity and user activity to make recommendations andestablisha process of continuous improvement

• Maintainexpertisein Gainsight and related technologies (including Salesforce) by staying current on new features trends and releases

• Identifyopportunities for improvement of existing tools and processes including adopting new features in each Gainsight major release

• Bachelors degree in a related field (e.g. Computer Science Engineering Information Systems Business) or equivalent work experience

• 3 years of experience as a Gainsight Administrator

• Gainsight Associate Administrator certification (Level 1) preferred

• Working knowledge of Salesforce including how Gainsight integrates with the Salesforce data model and platform

• Strong analytical and problem-solving skills with keen attention to detail and quality

• Experience in data analysis business intelligence and design of reports and dashboards

• Understanding of data structures data modeling and database management

• Excellent time management skills and the ability to prioritize multiple in-progress projects

• Self-motivated proactive and adaptable with a willingness to learn new skills and technologies

• High sense of responsibility and ownership

Nice to Have

• Salesforce Administration or Configuration experience given the deep integration between Gainsight and Salesforce in this role hands-on Salesforce experience would be a significant advantage

• Databricks or similar data platform experience familiarity with data pipelines analytics workflows or data engineering in Databricks or comparable tools (e.g. Snowflake Azure Data Factory)

• Experience supporting global teams across multiple time zones

• Background in Customer Success operations or client services processes

What we offer you

• Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

• Flexible working arrangements advanced technology and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey followed by access to our platform AI Learning Center LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our vision to power better decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data analytics and indexes supported by advanced technology set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners private-market sponsors and investors hedge funds wealth managers banks insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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