IT Infrastructure Administrator

At Arctic Wolf you wont just watch the cybersecurity industry evolve youll help lead the change. Our global Pack is made up of people who thrive on solving hard problems moving fast and building technology that protects organizations around the world. Were proud to be recognized by Forbes CNBC Fortune CRN Gartner Peer Insights and IDC MarketScape but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If youre looking for meaningful work smart teammates and the chance to make a real impact in a high-growth company thats redefining security operations Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. Were looking for a / an IT Infrastructure Adminstrator to be part of making this/that happen

Position Overview and Objective

The IT Infrastructure Administrator is responsible for the day-to-day administration support security and continuous improvement of enterprise network and office technology infrastructure. This role supports corporate offices core network services connectivity and related infrastructure systems across global locations and partners closely with internal ITandEnterprise Security Teams to deliver reliable secure and scalable services.

Responsibilities

As a Network Administrator at ARCTIC WOLF you will:

• Administer and support corporate network infrastructure through both hands-on and remote operations

• Triage respond to and manage incidents and service requests including those related to IT infrastructure cloud systems and global network connectivity

• Configure and supportnetwork infrastructure including UPS systems wireless access points firewalls and switches

• Participate in an on-call rotation supporting network infrastructure and global offices outside standard North America business hours

• Maintain and support network operations across global office and infrastructure locations

• Plan implement and support infrastructure projects for IT and other internal teams including firewall upgrades device trust initiatives network monitoring improvements hardware and software deployments and office buildouts

• Documentand diagramnetworksandsystemsconfigurationsand changes

• Monitor network security capacity and stability and respond to alerts

• Collaborate virtually and in person with team members across North America and other global regions

• Provide occasional support for office collaboration and workplace technology including Zoom Rooms digital signage room schedulers and intercom systems

• Adapt to changing business priorities technologies and operational requirements

• Participate in ongoing training and professional development relevant to the role

• Provide escalation support to the IT helpdesk for infrastructure-related issues

Experience and Requirements:

Were looking for someone with experience in:

• General networking security and infrastructure fundamentals(Security and Network or equivalent experience)

• Experience configuring firewall rules and switch ports on enterprise network hardwaresuch asCisco Palo Alto and Juniper

• Experience planning configuring installingmaintainingand troubleshooting enterprise IT network systems

• Ability to align infrastructure solutions to business and user requirements including Wi-Fi cellular and VPN connectivity authentication protocols compliance needs and enterprise application integration

• Familiarity with DevOps practices and Agile ways of working

Key Competencies

• Strong troubleshooting and root cause analysis skills

• Clear written and verbal communication

• Ability to manage competing priorities in an operational environment

• Strong documentation discipline and attention to detail

• Collaborative mindset with distributed technical teams

• Ownership accountability and follow-through

• Adaptability in a fast-changing environment

• Self-motivated with keen attention to detail and sound judgment

Minimum Qualifications

• 5 years of experience as a Network Administrator Network Engineer Infrastructure Administrator or similar role

• Hands-on experience with enterprise switches firewalls wireless infrastructure and network troubleshooting

• Experience with incident response operational support and service request management

• Working knowledge of network security fundamentals VPNs authentication DNS and DHCP

• Experience with Linux administration and scripting or automation workflows

• Strong written and verbal communication skills

• Ability to document systems procedures and network changes clearly

Preferred Qualifications

• Experience with Juniper switching/wireless and Palo Alto firewalls

• Experience with SASE or cloud-based security platforms

• Experience managing BIND or other DNS servers

• Experience withKEADHCP and IP Address Managementtools

• Exposure to highly available cloud infrastructure design across multiple regions

• Experience usingITService Management toolssuch as ServiceNow

• Experienceworking with Ansible and Terraform automation tools

• Exposure to software development best practices including GitHub Actions peer code reviews and version-controlled workflows

• Exposure to Agile/Scrum ways of working

• Bachelors degree in Computer Science Information Technology or related field

• Relevant certifications such as Network Security JNCIA or equivalent experience

Environment and Physical Demands

• This role is primarily onsite at the assigned office location with limited flexibility for remote work based on business needs

• Participate in an on-call schedule to respond to incidents and alerts that may be outside of normal business hours

• This role requires collaboration with teams across North America and other global regions and may require schedule flexibility to support business needs maintenance activities and participation in an on-call rotation.

• Normal work hours are expected to fall between 10am - 8:30pm local time and expected to align with business needs

• Work is primarily sedentary in nature and can be executedinsitting or standing positions in an office environment

• Requires the ability to use a keyboard communicate verbally and work with device screens requiring visual acuity

• If located in a company office often requires the mobility to physically navigate the space

• When business travel is required requires mobility sufficient to use public or private transportation and navigate essential locations

• May include moving or lifting of50pounds or less (e.g.network switchesbatteries servers and storage appliances)

Travel Requirements

• Ability to travel domestically and internationally as required

• Typicallyup to 10% travel

On-Camera Policy

To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers. We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2025) Best Places to Work USA (2021-2025) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024-2026) and Kununu Top Company Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 10000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All India wolves receive compelling compensation and benefits packages including:

• Equity for all employees
• Flexible annual leave paid holidays and volunteer days
• Comprehensive private benefits plan including medical insurance for you and your family life insurance (3x compensation) and personal accident insurance.
• Fertility support and paid parental leave
• Employee Assistance Program
  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entire experience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing our Hiring Page to learn more about our application process.

Security Requirements

• Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.