ServiceNow Administrator Support Engineer
Job Location:
Monthly Salary:
Posted on:
5 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Company : Willware Technologies
Job Title: ServiceNow Administrator / Support Engineer
Experience: 6 years
Relevant Experience: 3-5 Years
Location: Bengaluru/ Pune
Mode of work: Hybrid- 3 days WFO
Mandatory Skills:
- ServiceNow Administration
- ITSM (Incident Problem Change Management)
- Service Request Management
- Ticket Handling & Resolution
- User Access & Role Management
- Incident Management
- Root Cause Analysis (RCA)
- SLA Management
Preferred Skills:
- ServiceNow CSA Certification
- ITOM Knowledge
- JavaScript / Scripting Knowledge
- REST/SOAP Integrations
- Flow Designer
Roles & Responsibilities:
- Handle ServiceNow incidents service requests and support tickets.
- Ensure SLA adherence and timely resolution of issues.
- Manage user access roles and permissions.
- Perform root cause analysis and implement corrective actions.
- Monitor platform health and support day-to-day operations.
- Coordinate with internal and onsite teams for issue resolution.
- Maintain system documentation and operational reports.
- Support platform upgrades maintenance and administration activities.
