Senior Associate, Field Services
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
ThailandLocation:
Sigma Elevator (Thailand) Co. Ltd. No. 735/5 2nd FL. Tower E Unit No. E2-01 Srinakarin Road Phatthanakan Sub-district Suanluang District 10250 BangkokRole Overview
Would you like to join a truly international talent-driven company that values Safety Ethics Quality Innovation and Employee Opportunity
Otis & Sigma is expanding its service operations in Thailand and is seeking Senior Associate Field Services to lead field service teams and deliver safe reliable and highquality maintenance services. This role is ideal for experienced service professionals who enjoy team leadership customer interaction and operational excellence.
Key Responsibilities
Supervise daily field service operations including 24hour emergency breakdown support in line with maintenance schedules.
Ensure strict compliance with safety FPA EH&S and WWJSSS requirements including audits and corrective action implementation.
Lead and coach service technicians to achieve high efficiency quality and safety standards.
Conduct regular site inspections daily briefings and weekly service review meetings to improve troubleshooting and reduce breakdowns.
Perform customer visits and prepare monthly service reports to support customer satisfaction.
Coordinate with the Service Sales team on repair works and billing to support service sales and margin targets.
Carry out other duties as assigned by management.
Requirements
Bachelors degree in Electrical Engineering or Mechanical Engineering.
Experience in field service operations preferably in elevators escalators or related industries.
Strong leadership coordination and problemsolving skills.
Customerfocused mindset with good communication skills.
Proficient in computer and digital tools for service operations.
Ability to communicate clearly in English (written); spoken English is an advantage.
Thai language proficiency is required.
Why Join Us
Work with a global industry leader
Strong focus on safety ethics and people development
Career growth opportunities within Thailand and internationally
Otis & Sigma is an equal opportunity employer. Reasonable accommodations may be provided to qualified individuals with disabilities.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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Required Experience:
Senior IC
About Company
Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings
