Remote Chat & Email Support Representative
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Remote Chat & Email Support Representative
About Extract Wellness:
Extract Wellness is a company specializing in hemp-based CBD products designed to support overall wellness.
Job Responsibilities:
- Provide chat and email support to customers regarding Extract Wellness products
- Assist customers with product inquiries orders shipping information and general wellness questions
- Resolve customer issues and escalations in a professional and timely manner
- Maintain a high level of customer satisfaction through excellent communication and service
- Document customer interactions and feedback to improve processes
- Collaborate with teams internally to address customer needs effectively
Essential Qualifications:
- Excellent written communication skills
- Strong customer service orientation
- Ability to multi-task and prioritize in a fast-paced environment
- Attention to detail and problem-solving skills
- Proficiency in using chat and email support tools
Desired Experience:
Up to 2 years of experience in customer support or related field
Salary & Benefits:
Salary will be based on experience and qualifications. Benefits package includes health insurance paid time off and product discounts.
