Digital Solutions Associate

Key Responsibilities

A. Digital Operations & IT Support

• Administer DREEFs Microsoft 365 environment (SharePoint Teams Microsoft Forms shared drives and Calendar) ensuring appropriate access and usability across all verticals
• Provide first-line IT support to staff and consultants resolving access software and connectivity issues within agreed service levels
• Maintain the document management system enforcing version control naming conventions and access permissions
• Manage and update the technology asset register software license tracker and system configuration logs
• Assist in onboarding new staff onto DREEFs digital platforms and tools
• Develop and support IT user training materials

B. Digital Solutions & Automation Support

• Support deployment and day-to-day operation of:
  • AI document drafting tools
  • Automation workflows
  • Digital productivity solutions
• Ensure systems remain operational up-to-date and aligned with business needs

C. Business Analysis & Cluster Engagement

• Embed within assigned PMT clusters to:
  • Gather document and validate business and system requirements
  • Identify process inefficiencies and technology gaps
• Map end-to-end business processes and recommend:
  • Automation opportunities
  • System improvements
  • Integration points

D. Product Ownership & Delivery

• Act as Product Manager for digital solutions within assigned clusters:
  • Define and manage product roadmaps
  • Manage stakeholder feedback
  • Ensure delivery of measurable business value
• Coordinate user acceptance testing (UAT) and support system rollout
• Drive digital adoption through hands-on user support and training

E. Systems Thinking & Collaboration

• Apply systems thinking to ensure solutions are:
  • Scalable
  • Integrated
  • Aligned with DREEFs broader technology ecosystem
• Engage across clusters to:
  • Identify shared needs
  • Promote reusable and standardized solutions
  • Reduce duplication of effort

F. General Support

• Support the Digital Solutions Manager in all delegated activities
• Ensure DREEFs digital systems remain efficient reliable and fit for purpose