HR Specialist
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Role & responsibilities
Key Job Tasks/Responsibilities
1. Contributes to operational excellence in HR by efficiently and accurately executing
processes related to employment compliance payroll absence management time
tracking benefits administration and employee data management.
2. Provides an excellent service experience when executing employee-facing
processes. Serves as the initial point of contact for customers by receiving incoming
requests via multiple methods for human resource-related information
3. Understanding the necessity and value of accuracy the ability to complete tasks with
high levels of precision.
4. Resolves customer requests by use of knowledge FAQ database scripts tools and
necessary resources.
5. Meets established quality and volume goals (SLAs) by gathering and providing
complete information entering accurate data into required systems and maintaining
prompt response rates.
6. Participates in continuous improvement activities identifying areas for process
simplification and efficiency.
7. Knowledge of customer service concepts and techniques; ability to meet or exceed
customer needs and expectations and provide excellent service directly or indirectly.
8. The position manages the completion of own work assignments and coordinates
work with others.
9. Proficiency in MS Word Excel and PowerPoint Presentation (Mandatory)
10. Working experience in HR Shared Service with a minimum of 2 years of mandatory
Workday system experience.
11. Should be willing to work from the office all 5 days of the week.
12. Experience in developing standard work process documentation
