F&B outlets reservation agent

At the iconic The St. Regis Rome we are looking for F&B outlets reservation agent. Reporting to the Reservation Manager and dotted line to the EAM in charge of F&B the role will be part of the St. Regis Rome team proud to engage our guests and to create exquisite moments in our F&B outlets.

TASKS & RESPONSABILITIES

• Answer incoming phone calls promptly and professionally handle dining reservations and accurately enter guest information into the reservation system.
• Send clear and professional email confirmations and follow-up emails to guests regarding reservations special requests and event details.
• Maintain and manage the waitlist efficiently providing accurate wait-time estimates.
• Organize seating arrangements for large parties VIP guests and groups with special needs ensuring optimal flow and guest comfort.
• Greet guests warmly upon arrival confirm reservation details and determine party size in close collaboration with the Outlet Teams.
• Escort guests through the dining rooms and provide assistance as needed ensuring a welcoming and smooth dining experience.
• Continuously monitor dining room activity to assess seating availability service quality and safety standards.
• Follow up small private dining events such as birthday parties baby showers business Lunches etc handling each phase from initial guest inquiry to on-site execution. This includes liaising with guests reservations kitchen and service teams to ensure all requirements are met and the event is delivered flawlessly.
• In collaboration with PR/Mktg team create a community of regular/loyal guests and actively engage with them to communicate the restaurant initiatives.
• Pro actively cooperate with Restaurant Managers and PR/Marketing team to promote special events to our community and secure covers when needed.
• Communicate effectively with guests and colleagues to anticipate needs resolve issues promptly and ensure seamless teamwork across departments contributing to an exceptional overall guest experience.
• Promptly and professional reply to online reviews.
• Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand sit or walk for an extended period of time.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Languages: English and Italian