Customer Service and Sales Support

This role supports PRS customers by managing sales orders responding to queries ensuring data accuracy and collaborating across Finance Operations Planning and international teams to retain customers and maintain high satisfaction across ANZ. 

Your key responsibilities will be to:

•  Manage customer email/phone queries and online portal issues 
•  Monitor order inbox; raise sales orders proformas credits/debits 
•  Follow up overdue payments and process credit card transactions 
•  Provide stock-on-hand and sales history reports 
•  Liaise with couriers for ETAs and PODs 
•  Assist with new product development and customer/store visits 
•  Raise production orders; allocate stock on container arrival 
•  Support and train staff; manage stationery and archive documents 
•  Maintain sample room and perform additional duties as required

Your skills and experience

To be successful in this role youll have:

• Customer service data entry or reception experience preferred 
• 2 years in sales/customer service advantageous 
• SAP and MS Office skills desirable 
• Strong accuracy communication troubleshooting and planning 
• Ability to work independently and manage deadlines 
• Calm resilient and resultsdriven 

Additional Information :

At PACT Retail Solutions our people are at the heart of what we do. As part of the wider PACT Group we offer the stability of a global organisation with the feel of a closeknit supportive team.

Were passionate about delivering great service to our customers and making a positive impact through sustainable circular our customer service and administration teams your work genuinely matterssupporting customers keeping things running smoothly and contributing to real environmental outcomes.

Youll be welcomed into a collaborative and respectful workplace where teamwork accountability and continuous improvement are valued. We offer opportunities to learn grow and develop your skills in a business thats evolving and forwardthinking.

If youre looking for a role where youre supported valued and part of something purposeful PACT Retail Solutions is a great place to build your career.

Remote Work :

No

Employment Type :

Full-time