Customer Service Specialist

Customer Orders

• Process retail customer orders accurately and on time
• Make sure orders are picked shipped and delivered within agreed timeframes
• Keep order details up to date in the system including applying rejection reason codes where needed

Customer Service

• Handle customer queries around short shipments late deliveries missing or incorrect orders in a professional and timely way
• Escalate more serious or complex issues to the Customer Service Manager when required
• Log track and resolve all issues through the Incident Log

Master Data

• Manage customer and master data setups and changes with our 3PL warehouse and transport partners

Supply Chain Support

• Build strong working relationships with key stakeholders and keep across stock availability
• Flag and escalate any supply or inventory issues early
• Work closely with the Planning team to make sure supply allocations are followed
• Monitor and manage orderrelated KPIs with 3PL warehouse and transport partners

Qualifications :

Working at JDE Peets is handson and rewarding giving you the opportunity to make a real impact while working as part of a collaborative oneteam culture. Were a fastpaced purposedriven organisation focused on what matters most. Our environment values energy agility and bold thinking. If youre ready to grow your career and contribute within a global business JDE Peets could be the place for you.

As a Customer Service Specialist (Retail) youll play a key role in delivering a highquality customer experience by managing orders resolving enquiries and working closely with internal stakeholders. This role suits someone who is proactive detailoriented and thrives in a busy environment.

Key skills & experience

Were looking for someone who brings:

• Previous experience in customer service and/or order management
• Strong attention to detail with the ability to work to deadlines
• A proven ability to build strong working relationships with customers and internal teams
• Highlevel written and verbal communication skills
• A selfstarter mindset with a focus on continuous improvement
• The ability to work well both independently and as part of a team
• SAP experience 

Additional Information :

Your application at JDE Peets If you are interested in this career opportunity at JDE Peets apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peets would be an online assessment followed by interviews. A pre-employment check can be part of the recruitment process.

Our DE&I Statement

At JDE Peets we aim to create a better future where we authentically serve reflect and embrace everyone. We believe in fostering a more diverse equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race ethnicity sex gender identity sexual orientation religion nationality age disability or any other trait protected by law.

Throughout the entire employee lifecycle we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

Our efforts on this agenda have earned us the prestigious Catalyst Award as well as the Fair Pay Leader Certification in 2025 thanks to an unexplained gender pay gap of 0.52%.

#unleashyourpossibility #acupofamazing

JDE Peets - now part of Keurig Dr Pepper is the worlds leading pure-play coffee company with a presence in more than 100 markets. Guided by our Reignite the Amazing strategy we are focused on brand-led growth across three big bets: Peets LOR and our 10 strategically selected local icons led by Jacobs.

Remote Work :

No

Employment Type :

Full-time