Service Delivery Coordinator

This is a permanent full time position which requires you to commit to a 3-week rotational roster working Monday -Sunday (including public holidays) from 6am -10pm. You will have the opportunity to work hybrid from home with a current minimum requirement to come into Sydney Olympic Park once every 3 weeks. As such you need to live within 60km of Sydney Olympic Park.

Applications close Friday 1st May 2026.

What Youll Do

As a Service Coordinator youll play a vital role in keeping our members moving by coordinating roadside assistance services across the NRMA network. Working in a fastpaced safetycritical environment youll manage service delivery in real time while providing calm confident support to members and service providers when they need it most.

• Coordinating and case managing roadside assistance requests across the NRMA network
• Monitoring job allocation systems and responding to timecritical and safetyfocused situations
• Liaising with members when automated dispatch cannot meet service timeframes
• Supporting service providers with complex problem solving and information
• Monitoring workload trends and contributing to continuous improvement and reporting

What Youll Bring

• Experience in a customer service or frontline environment ideally within highpressure settings
• Ability to work within a structured environment and adhere to KPIs
• Strong problemsolving skills with a focus on safety quality and member experience
• Ability to remain calm empathetic and decisive during challenging interactions
• Strong attention to detail organisation skills and ability to adapt to changing priorities
• Confidence working both autonomously and as part of a collaborative team

Desirable (but not essential)

• Experience in a call centre control room dispatch or case management environment
• Knowledge of NSW metropolitan and regional areas
   

Whats in it for you

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
• Discounts on a range of NRMA personal insurance products including car home & travel
• Grow progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team.

Remote Work :

No

Employment Type :

Full-time