Sales Support Executive Consumer Commercial

Role Summary

The Sales Support Executive fulfils a pivotal role in ensuring Sales Support Managers Sales Reps and Agents have the data required to drive revenue across commercial operations. Responsible for providing support to Sales Managers across our Commercial Regions.

Closing Date: Applications will close on 1 May 2026

Key Accountabilities

• Managing the appropriate Sales Support inbox day to day Handling queries help requests report requests etc.
• Build produce and disseminate reports (daily weekly monthly ad hoc) to drive revenue and support commercial operations.
• Proactively manage customer enquiries ensuring timely and satisfactory outcomes.
• Administer and optimise digital systems (BMIS ISIS Salesforce) and related T&F systems.
• Liaise with internal and external stakeholders as required (e.g. Hachette Credit Control) to ensure smooth operations.
• Collaborate with Sales Support Coordinators and internal teams to ensure smooth operations and continuity across sales support tasks.
• Create and maintain detailed training guides/work instructions for sales support tasks to ensure continuity and assist with any potential new onboarding.
• This role reports to the Head of Sales APAC and Sales Operations Manager. To update on current business environment raising or escalating issues as required whether this be workload or supplier related.
• Prioritise tasks aligned with business needs and foster a collaborative learning-oriented team environment.
• Encourage team innovation use insights for improvement and reflect on outcomes for future learning.
• Perform other duties as assigned by Sales Operations Manager.
• Facilitate smooth running of external events or book fairs at regional locations ensuring effective coordination and support.

Qualifications :

• Experience in publishing or sales support environments.
• Intermediate knowledge of Microsoft Office and other T&F specific systems e.g. BMIS ISIS SalesForce Bazinga where appropriate.
• Understanding roles within the publishing industry and awareness of overseas markets and cultural differences.
• Knowledge of system administration and process optimisation.
• Proficiency in system administration commercial awareness and market understanding.
• Awareness of industry trends and best practices.

Additional Information :

What we offer in return: 

• An excellent work/life balance with a fantastic flexible working culture
• 20 days(pro-rata for first year) annual leave per year plus an extra day off for your birthday
• 4 paid volunteering days each year
• Under the local companys healthcare insurance plan with an option for the participation of other family members at the employees expense
• Employee assistance programme offering 24/7 well-being support
• Performance bonus
• Share Match plan that matches every company share purchased with two free shares
• Annual health screening optical and dental care

What you should know:

• This role is based in Singapore and you must have the right to work and live in Singapore.
• We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at conference you get the flexibility and support to work from home or remotely.
• The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance to our Singapore office to ensure that as a balanced worker they can make it to our office location 3 days per week. 

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format more time for questions or anything else please ask us we are happy to be flexible! Please contact 

Being Yourself at Taylor & Francis 

If youre excited about working with Taylor & Francis to foster human progress through knowledge we invite you to apply even if your existing skills and experience dont fit every item listed above. At Taylor & Francis we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources incentives and flexibility you need to enjoy success at work and to live a healthy balanced life. 

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits develops and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor. 

If you have a disability or face another barrier  and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position please contact . Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues promoting work-life balance wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: better yet check out our LinkedIn Life Page highlighting our accomplishments employees and company culture. Its also a good way of meeting our recruitment team who will be happy to advise you on your journey here at T&F. 

Work :

No

Employment Type :

Full-time