Client Lead- Associate ConsultantLead Analyst

Position Description:

Company:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at
Job Title: Client Lead
Position: Client Lead- Associate Consultant/Lead Analyst
Experience: 5 to 8 years
Category: Software Development/ Engineering
Shift: Should be ready to work on any shifts
Location: Chennai
Employment Type: Full Time
Education Qualification: Bachelors degree in computer science or related field or higher with minimum 5 years of relevant experience.

Position Description:
The Client Lead will serve as the primary point of contact for assigned clients responsible for building strong relationships ensuring service delivery excellence and acting as a trusted advisor between the client and internal CGI teams. The role requires a blend of client relationship management business understanding and problem solving skills to ensure client satisfaction retention and long term growth. The Client Lead will manage governance handle escalations and ensure alignment between client expectations and delivery outcomes primarily supporting US based clients with enterprise ERP environments.

Your future duties and responsibilities:

Responsibilities:
Act as the single point of contact and trusted partner for assigned clients.
Build and maintain strong long term client relationships by understanding business goals and challenges.
Host and manage regular service review and governance calls providing status updates risk visibility and resolution timelines.
Collaborate with delivery operations product and technical teams to ensure timely and high quality service delivery.
Track client satisfaction proactively identify concerns and drive issue resolution.
Appropriately prioritize and escalate client issues based on urgency and business impact.
Serve as an escalation manager on a rotation basis for critical or urgent issues including phone support when required.
Ensure SLA adherence contract compliance and proactive risk mitigation.
Manage multiple client engagements simultaneously and prioritize effectively.
Represent the clients voice internally and provide feedback to improve services and processes.
Support US based clients with flexible overlap across time zones.
Contribute to continuous service improvement and operational excellence.

Required qualifications to be successful in this role:

Must-Have Skills:
Strong experience in client management account servicing or client facing delivery roles.
Hands on experience working with ERP systems and understanding core modules (Finance Procurement HR etc.).
Excellent stakeholder management skills including interaction with senior leadership and client executives.
Strong problem solving and analytical skills with the ability to drive resolution.
Ability to understand and explain technical concepts to non technical stakeholders.
Experience handling escalations governance calls and service reviews.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast paced client driven environment.

Good-to-Have Skills
Prior experience as an Escalation Manager or Governance Lead.
Familiarity with cloud based ERP platforms.
Exposure to multi tower enterprise engagements (applications infrastructure cloud data).
Experience preparing governance decks service reports and executive presentations.
Knowledge of ITIL or service management frameworks.
Understanding of ticketing systems such as Jira.
MBA or relevant ERP certifications (SAP Oracle Microsoft Dynamics etc.).
CGI is an equal opportunity addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

• Analytical Thinking
• Client Management
• Oracle

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.