Application Owner Lead

GENERAL DESCRIPTION

• Applications Owner/Responsible is a service that ensures the operational processes in a business run smoothly and enables users to conduct their business. It is available to both internal and external stakeholders of an organization. The internal users are the organizational employees management and ownership. External applications support mainly focuses on customers or end-users.
• Applications support usually offers technical support and human support. Technical support relates to the maintenance of the app software and other organizations technological systems. Human support relates to helping the end-user understand how to use the application or system and help solve any issues.

KEY FEATURES OF THE POSITION - Core Functions & Activities

Domain Expérience
Min Experience of 8-10 years in BFSI is a must (Wealth Management Banking Capital Markets NBFC)

Technical Environment Oversight
Own and govern applications built on core technologies:

• SQL Server: Design and review secure performant T-SQL objects; enforce version-controlled deployments via DACPACs or migration scripts.
• SSRS: Develop standardized parameterized reports; approve production releases post-UAT and data classification check.
• SSIS: Implement robust logging error handling and validation; oversee migration to cloud (e.g. Azure Data Factory/SSIS IR).
• Oracle: Optimize PL/SQL and indexing for financial workloads; ensure archival and retention compliance.
• .NET/IIS: Enforce secure coding (input validation exceptions) versions and hardened IIS configurations.
• APIs: Define contracts using Open API; embed security (authentication rate-limiting) and monitoring from inception.

Technical Competencies
Strong working knowledge of:

• Database technologies : MS SQL Server Oracle
• Reporting & Integration: SSRS SSIS
• Web Platforms: Framework RESTful APIs
• Programming/scripting: T-SQL PL/SQL C# PowerShell
• Integration concepts: ESB microservices OAuth2/JWT

Stakeholder Engagement & Service Management

• Negotiate and confirm Service Level Agreements (SLAs) with business units covering support coverage incident response times and maintenance windows.
• Communicate application support policies incident statuses and service improvements to relevant stakeholders in a timely manner.
• Troubleshoot high-priority production incidents based on business impact; lead Root Cause Analysis (RCA) and preventive action planning.

Decision-Making & Problem Solving

• Formulate structured approaches to resolve complex technical challenges balancing speed risk and regulatory constraints.
• Evaluate tooling data extraction methods and diagnostic techniques to support effective application support and continuous improvement.

Operational Excellence

• Manage a ticketed query system (e.g. ServiceNow) ensuring all incidents and requests are tracked resolved and recordedwith complete resolution details.
• Monitor service performance against agreed KPIs; produce regular MI reports and analytics for management review.
• Identify recurring technical issues and initiate corrective measures to improve system stability and reduce operational toil.

Client Management (internal & external)

• The role will require managing internal stakeholders setting expectations and delivering on them
• External client interaction is not required
• Managing coordination at a local and international teams wherever required
• Effective management and coaching of support resources mapped to various applications.

Regulatory Responsibilities &/OR Risk Management

• Role will have regulatory responsibility applicable for applications for system point of view
• Understanding of risks related to processes technology and regulation is required

SKILLS REQUIREMENTS OF THE POSITION

Personal and Social

• Should be able to interact professional and socially with senior management
• Should communicate technical and strategic insights into these digital services to senior management stakeholders and focus on the expected outcomes
• Should be comfortable in the limelight to deliver presentations to senior management
• Should have a likeable personality that allows person to build bridges within the organization.

Education

• Bachelors degree in computer science Engineering BE / BTech / with 12 years of work experience TechnicalDevelopment/Delivery Project Management & Agile Mythologies

Required Skills:

Application Support ManagementDatabase MaintenanceRCAStakeholder Management