Lead Support Analyst Shared Services and Production Management , Information Technology (MNC Institutional Brokerage & Investment Services)

Key Areas of Responsibilities

• Own and support monitoring and SRE operations ensuring system reliability availability and performance.
• Build enhance and maintain monitoring solutions using ITRS Geneos Prometheus VictoriaMetrics Elasticsearch and Grafana.
• Develop optimize and maintain alerting rules dashboards and observability pipelines.
• Troubleshoot and resolve complex issues during major incidents providing clear and timely communication.
• Troubleshoot Linux servers (RHEL 7/8/9) including upgrades configurations patching and maintenance while determining appropriate monitoring requirements for system changes.
• Analyze logs investigate issues and perform fault finding to identify performance exceptions.
• Collaborate with engineering application and infrastructure teams to improve system resilience stability security efficiency and scalability.
• Contribute to automation strategies deployment processes and continuous operational improvements.
• Participate in oncall rotations including offhours and scheduled weekend support.
• Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) drills.
• Continuously research and adopt modern monitoring and SRE tools and practices.

Requirements

• Strong experience with monitoring and observability platforms including: ITRS Geneos Prometheus VictoriaMetrics Elasticsearch Grafana and Kibana.
• Hands-on experience building and implementing Prometheus pipelines including exporters scraping configurations relabelling metric routing and integrations with longterm storage (e.g. VictoriaMetrics).
• Experience building and maintaining Logstash pipelines including ingestion parsing filtering enrichment and routing of logs into Elasticsearch.
• Ability to design build and maintain Grafana and Kibana dashboards for metrics logs and performance analytics across distributed systems.
• Solid understanding of metrics logging alerting dashboards and observability pipelines.
• Strong Linux administration skills (RHEL 7/8/9) including troubleshooting upgrades configuration patching and performance optimization.
• Good understanding of SRE principles high availability scalability incident management and DR (Disaster Recovery) / BCP (Business Continuity Planning) activities
• Experience with automation (e.g. Bash Python Ansible CI/CD tools) is an advantage.
• Understanding of networking fundamentals performance tuning and troubleshooting distributed systems.
• Prior experience in Production Support SRE Monitoring Engineering or Shared Services Operations with participation in oncall rotations including after-hours and weekend support.
• Strong analytical problemsolving and communication skills with the ability to work collaboratively under pressure.
• Self-motivated adaptable and able to prioritize learn continuously and manage multiple responsibilities effectively.

Candidates profile:

• Bachelors degree in computer science / engineering
• Minimum 8 years experience within IT / Investment bank.
• Excellent/Fluent in English

Required Skills:

SRE OperationsITRSGeneosPrometheusVictoriaMetrics