Dispatcher

Allied Mechanical Services provides high-quality refrigeration and HVAC solutions for supermarkets convenience stores retail environments and cold storage facilities. From routine maintenance to full-scale builds we are committed to reliable on-time service that keeps our customers running smoothly.

We are seeking a Dispatcher to coordinate and route Service Technicians efficiently within a designated geographic area. This role is critical in ensuring productivity controlling costs and delivering exceptional customer service.

Key Responsibilities:

• Dispatch and route Service Technicians to service calls using dispatch management tools
• Optimize scheduling to maximize efficiency productivity and service quality
• Act as the primary point of contact for technicians in a specific territory
• Coordinate and cluster service calls to reduce travel time and improve performance
• Support technicians in meeting service commitments and customer expectations
• Maintain clear communication with technicians and customers regarding schedules and updates

Basic Qualifications:

• High school diploma or equivalent
• 3 years of experience in dispatching customer service or restaurant management
• Intermediate proficiency in Microsoft Office and Windows-based systems

Preferred Qualifications:

• Ability to learn proprietary or specialized dispatch software
• Strong verbal and written communication skills
• Experience with SAP systems

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment stand-alone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Cares application or hiring process due to a disability please contact the Human Resources department at .