Sales Operations Reporting Specialist

Job Description

As a Sales Operations Specialist on the Global Go-to-Market (GTM) xDR Operations team you will be the dedicated analytical and strategic partner for our APAC Sales Development Leadership team. You will be critical in driving the efficiency and strategic impact of our top-of-funnel motion across the region.

Zendesk is a rapidly growing company with an amazing culture. You will work with smart driven individuals focused on high-impact projects that directly fuel our pipeline growth.

Who were looking for
We are looking for a detail-oriented problem solver who is data-driven and possesses excellent analytical skills. You should have a deep curiosity to question the why behind performance trends and a passion for using technology to solve business challenges. The ideal candidate thrives in a collaborative environment and is eager to define how AI and automation combine with human creativity to accelerate growth.

What youll be doing

• Strategic Analytics: Create manage and distribute comprehensive dashboards and reports specifically for SDR/BDR teams and leadership.

• Performance Tracking: Analyze top-of-funnel metrics including lead volumes MQL/SQL conversion rates persistence and campaign performance.

• AI & Automation Strategy: Influence the design and scaling of AI-powered platforms integrated with our GTM stack to transform prospect engagement.

• Data Stewardship: Resolve data quality issues within the initial funnel stages (Lead/Contact/Account) and maintain high hygiene standards across sales intelligence platforms.

• Front-Line Support: Provide process support for xDRs and management including resolving ticket escalations within Zendesk to solve daily tool and data queries.

• Cross-Functional Alignment: Work closely with Revenue Operations Marketing and Systems to ensure smart targeting and seamless workflows.

What you bring to the role
Basic Qualifications

• 2 - 3 years of experience in Sales Operations Sales Development Operations or business/system analysis.

• Direct experience within a SaaS or subscription-based environment.

• Proven analytical skills with the ability to translate complex data into actionable business narratives.

• Experience with a GTM stack including Salesforce Tableau Looker and Snowflake is an advantage.

• Experience using Sales Intelligence platforms such as ZoomInfo or Lusha is also an advantage.

• Proficiency in Google Workspace (Sheets Slides etc.).

Preferred Qualifications

• Working knowledge of SQL.

• Familiarity with Lead Routing/Management tools like LeanData.

• Experience with Sales Engagement Platforms such as Groove or Outreach.

• A demonstrated ability to talk passionately about AI Tech or IT innovations.

#LI-MJ1

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.