Specialist WFM

R1 is a leading provider of technology-enabled revenue cycle management services which transformand solve challenges across health systems hospitals and physician practices. Headquartered inChicago R1 is an organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients patients and each other. With our proven and scalable operating model we complement a healthcareorganizations infrastructure quickly driving sustainable improvements to net patient revenue andcash flows while reducing operating costs and enhancing the patient experience. The Workforce Management Analyst (WFM Analyst) will be responsible for identifying validatingand interpreting trends in large data sets related to defined workflows as well as effectivelycommunicating proposed solutions to management. This person will work with the GenesysPureCloud environment the Genesys software of Interaction Optimizer and Interaction ClientBusiness this role the successful candidate will diligently manage end user scheduleswill identifying gaps in staff coverage monitor phone queues maintain key WFM processes create and analyze data into reports and communicate to leaders.

Responsibilities:

• Identifying and improving efficiencies within scheduling technologies

• Produce and analyze WFM operational metrics

• Forecast and recommend staffing decisions manage scheduling of user lunch and breaksand meetings/trainings

• Communicating clearly with Operational teams and leaders

• Provide recommendations to Operations based on valid data regarding staffing

Required Qualifications:

• Bachelors degree or equivalent experience

• Strong Excel skills

• A collaborative mentality and ability to interact across multiple teams

• Ability to work well within a team of other WFM analysts

• Ability to multi-task and independently manage project demands in a dynamic environment

• Previous WFM experience

• Detailed oriented mindset

Desired Qualifications:

• Experience with customer engagement and communication platforms such as Genesys

• Purecloud NICE inContact etc

• Revenue Cycle and/or Healthcare experience

Physical Requirements:

• See read and/or operate computers telephones office equipment documents labelsincluding manipulating paper requiring the ability to move fingers and hands.

• Remain sitting standing or walking for long periods of time to perform work on acomputer telephone or other equipment.

• Frequent interactions with associates patient care providers patients and visitors thatrequire associate to verbally communicate as well as hear and understand spokeninformation alarms needs and issues quickly and accurately particularly during emergencysituations.

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment withprecision and accuracy. This includes frequent computer use and typing for documentingpatient care accessing needed information banding patients etc

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional associates are given valuable opportunities to contribute to innovate and create meaningfulwork that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back tothe community and offer a competitive benefits package. To learn more visit: