IT Systems Support 2

Qualifications for this Career Opportunity

• Knowledge of user acceptance testing methods as well as other information system testing techniques.

• Knowledge of Software Development (SDLC) processes and testing processes.

• Knowledge of Windows environment to provide help desk assistance and test with minimal instruction.

• Ability to set up execute and troubleshoot system functionality in alignment with expected test results and testing timeframes.

• Ability to adapt to changes and maintain a positive attitude with frequently changing demands. Excellent customer service and follow-up skills.

• Ability to provide final qualifications of software hardware and documentation by accurately following test procedures and/or utilizing automated test equipment.

• Ability to develop expert level knowledge of WIC systems and business processes.

• Meet minimum qualifications:

  • Associate degree in computer science information technology business or other related degree.

  • Three years of experience with application testing and /or computer support services.

  • One year SQL experience is preferred.

  • Preferred experience with human service or eligibility programs.

  • Other equivalent combinations of education and experience may be considered on a case-by-case basis.

How to Apply

To be considered for a DPHHS position submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents you must check the relevant document box to ensure your attachments are uploaded correctly to your application for this position.

• Cover Letter

• Resume

• References

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women minorities and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial teleworkwithin the state of conditions will be provided by the supervisor and must adhere to state policy.

This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1 2026.

The primary location for this position is open for consideration contingent on available workspace. Specific conditions will be provided by the supervisor and must adhere to state and DPHHS policies.

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at .

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division.

This position is an IT Systems Support 2 for the Child and Family Services Division. This position provides computer application and user support for CAPS MFSIS CAPS Docgen and PEAKS. This position will test Division software applications in multiple IT projects. Testing includes new software releases user acceptance testing (UAT) and software issues identified by contractors partners and local or internal staff. This position performs data validation on complex federal data files and completes ad hoc data requests. This position will support federal compliance. This position will support the Bureau Chief and special projects as needed.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health safety well-being and empower independence. By joining our department you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montanas comprehensive benefits package includes healthcare coverage retirement plans paid vacation sick leave and holidays work/life balance and eligibility to participate in the Public Service Loan Forgiveness (PSLF) addition DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.