IT Help Desk Technician

Northwest Indianapolis IN (In-Office)

At Jack Laurie Group technology keeps our business moving. From our field teams and project managers to our accounting and operations staff everyone depends on reliable technology to get the job done.

Were looking for an IT Help Desk Technician who enjoys solving problems helping people and making technology work. If youre the person who stays calm under pressure enjoys troubleshooting and takes pride in finding solutions youll fit right in.

This is a full-time in-office position based at our Northwest Indianapolis headquarters supporting approximately 300 employees across multiple business divisions throughout Indiana.

What Youll Do

As the first line of IT support youll help keep our employees productive by providing exceptional technical support and resolving issues quickly and professionally.

Your Responsibilities

• Provide technical support to employees via phone email remote support and in person
  

• Troubleshoot and resolve hardware software printer mobile device and network issues
  

• Install configure and maintain desktops laptops monitors peripherals and business software
  

• Set up new employees with computers accounts and system access
  

• Manage user accounts passwords permissions and Microsoft 365 support
  

• Escalate complex technical issues while maintaining communication with the end user
  

• Document support tickets troubleshooting steps and resolutions
  

• Assist with system upgrades software deployments and IT improvement projects
  

• Perform preventative maintenance and ensure systems remain secure and up to date
  

• Educate employees on technology best practices and cybersecurity awareness
  

• Continue learning new technologies to improve our IT environment
  

What Were Looking For

Were looking for someone who enjoys helping people just as much as they enjoy technology.

Qualifications

• Experience in an IT Help Desk Desktop Support or Technical Support role
  

• Strong knowledge of Windows operating systems Microsoft 365 computer hardware and business software
  

• Familiarity with printers networking mobile devices and user account management
  

• Excellent troubleshooting and analytical skills
  

• Outstanding customer service and communication abilities
  

• Ability to explain technical issues in a way anyone can understand
  

• Strong organizational and time management skills
  

• Self-motivated with a desire to learn and grow
  

Why Jack Laurie Group

Since 1950 Jack Laurie Group has been helping build Indiana while building careers. We believe our people are our greatest competitive advantage and were committed to creating an environment where employees can grow contribute and make a real impact.

If youre looking for a place where your work matters your ideas are heard and every day brings a new challenge youll fit right in.

IACT with Grit

Our values arent just posters on the walltheyre how we work.

Integrity

Do the right thingeven when no one is watching.

Accountability

Own your work. Solve problems. Finish what you start.

Candor

Communicate openly honestly and respectfully.

Teamwork

Win together. Support one another and celebrate success as a team.

Live with Grit

Bring determination resilience and a relentless drive to improve. Technology changes dailyand so do we.

Compensation & Benefits

Compensation

• $45000$55000 Base Salary
  

• Performance Bonus Opportunities
  

• Additional Company Allowances
  

• Career Growth & Advancement Opportunities
  

Benefits

• Comprehensive Medical Insurance
  

• Dental Insurance
  

• Vision Insurance
  

• 401(k) with Company Match
  

• Paid Time Off
  

• Paid Holidays
  

• Ongoing Training & Professional Development
  

Join Jack Laurie Group

Were looking for someone who enjoys solving problems helping people and making technology better for everyone around them. If that sounds like you wed love to have a conversation.

Apply today and become the IT professional who helps keep Jack Laurie Group connected productive and moving forward.