AI Process Innovation

Seeking a candidate who combines strong analytical capability with proven leadership communication and influence skills to drive business outcomes in a global crossmatrix organization.This role partners across functions (ITAIandBusiness Leaders including globalteams) todefine business needs map and improvebusinessprocesses translate requirements into actionable deliverables and leadAIprojects from discovery throughproductionimplementation. The ideal candidate has working knowledge of AI concepts and canidentifyopportunities for automationAI and improvebusinessexperience.

Key Responsibilities

Business Analysis & Stakeholder Leadership

• Serve as a trusted partner to business and technology leaders to clarifyobjectives scope success metrics and value cases.

• Facilitate stakeholder workshops and executive-level discussions to elicit needs align priorities and resolve competing demands.

• Influence decisions by presenting clear options trade-offs risks and data-backed recommendations.

Business Process Mapping & Improvement

• Lead end-to-endcurrent-state (as-is) and future-state (to-be) process mapping using standard frameworks (e.g. SIPOC BPMN value stream mapping).

• Identifybottlenecks control gaps and improvement opportunities; defineprocess standardizationacross regions and teams.

• Translate process insights intoAI and Automationrequirements user stories acceptance criteriashort-term vs long-term requirementsand test scenarios.

Project & Change Leadership

• LeadInnovation/AIprojects/workstreamsin partnership with project managers and product owners ensuring deliveryagainsttimelines scope and outcomes.

• Drive cross-functional coordination dependency management RAID (risks assumptions issues dependencies) and readiness activities.

• Support change management: communications training needs stakeholder adoption plans and post-performance metrics.

AI Awareness & Digital Enablement (Basic Knowledge)

• Demonstratebasic knowledge of AI/ML concepts(e.g. automation predictive insights generative AI modellimitationsand bias).

• Identifyand document AI-related use cases (e.g. knowledge retrieval summarization workflow automation) while ensuring responsible use and governance alignment.

• Partner with technical teams to translate business needs into measurable AI-enabled outcomes (e.g. cycle time reduction quality improvements10% staff reduction).

Communications & Executive Reporting

• Produce high-quality artifacts:business cases BRDs/PRDs process maps stakeholder updates executive summaries and decision briefs.

• Communicate clearly across audiencesfrom frontline users to senior leadershiptailoringmessageformat andlevelof detail.

• Enable transparency through dashboards and KPI tracking tied to business value.

Required Skills & Qualifications

Core Skills (Required)

• Leadership & Influence

• Demonstrated ability to lead without authority in amatrixed global environment.

• Strong ability toinfluence decisions negotiate trade-offs and drive alignment across diverse stakeholders.

• Communication Excellence

• Exceptional verbal and written communication skills; strong facilitation and presentation capability.

• Ability to synthesize complex information into concise decision-ready narratives.

• Business Process Mapping

• Hands-on experience creatingprocess maps and workflows; translating process changes into requirements.

• Experienceidentifyingroot causes and applying structured problem-solving (e.g. 5 Whys fishbone Pareto).

• Project Leadership

• Proven ability tolead projects/workstreamsend-to-end manage stakeholders and deliver measurable outcomes.

• AI Fundamentals (Basic Knowledge)

• Familiarity with AI terminology and practical applications; ability to spot opportunities and understand constraints (privacy hallucinations bias data quality).

Experience & Education

• Bachelors degree in Business Information Systems Engineering or related field (or equivalent experience).

• 6 years of experience in business analysis process improvement operations excellence or technology enablement roles.

• Experience working with global teams and multiple time zones is strongly preferred.

Preferred Qualifications

• Certifications: CBAP/CCBA PMI-PBA Lean/Six Sigma Scrum (CSM/PSM)SAFe.

• Experience with tools such as Visio/Lucidchart Jira/Azure DevOps Confluence/SharePoint Miro Power BI/Tableau.

• Experience with AI tools such asAdientIQ Microsoft CoPilotGemini.

• Exposure toresponsible AI practices data governance privacy/compliance considerations or model risk concepts.

Key Competencies

• Leadership presence: confidently guides conversations resolves ambiguity and drives decisions.

• Structured thinking:decomposescomplex problems into clear requirements and actionable plans.

• Global mindset: navigates cultural differences and creates alignment across regions/functions.

• Outcome orientation: focuses on measurable business value not just documentation.

• Change champion: builds buy-in and ensures adoption through clear communications and user-centric design.