Endpoint Systems Analyst Student Opportunity

Calgary - Canada

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Technology is just the start. At SAIT our IT Services team collaborates across the institution to shape smarter more connected ways of teaching learning and working. Were strategic thinkers problem-solvers and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build whats next.

The Opportunity

Job classification: W6000 - Student Worker

Salary range: $18.22

Position End Date: March 31 2027

Deadline to apply: 4:00PM May 1 2026

The Endpoint Systems Analyst Student Worker supports the ongoing health security and compliance of institutionowned endpoint devices used by faculty staff and students. Working under the guidance of senior Endpoint staff the student focuses on monitoring device compliance and health identifying noncompliant or inactive devices assisting with initial remediation activities and supporting incident and service request tickets through the institutions IT service management platform.

This role provides practical experience with enterprise endpoint management and security tools such as Microsoft Endpoint Configuration Manager (MECM/SCCM) Microsoft Intune Microsoft Defender for Endpoint and ServiceNow while operating within defined procedures and escalation paths. The position is designed to complement an enrolled students academic schedule and offers experiential learning aligned with institutional security standards operational best practices and customer service expectations.

Please note that this position is open exclusively to candidates who are currently enrolled as SAIT students.

How youll contribute

Endpoint Management & Security

Assist with monitoring endpoint health and compliance using enterprise management tools such as Microsoft Endpoint Configuration Manager (MECM/SCCM) and Microsoft Intune.
Identify noncompliant or unhealthy devices including systems with outdated configurations missing patches or inactive / malfunctioning SCCM clients
Review and track devices that have not checked in within expected timeframes and perform initial remediation steps in accordance with documented procedures.
Support endpoint remediation activities such as client repairs policy refreshes patch reevaluation and guided corrective actions escalating complex issues as required.
Assist in reviewing Microsoft Defender for Endpoint reports to identify device vulnerabilities security posture gaps and remediation opportunities.
Escalate securityrelated concerns repeated noncompliance or unresolved health issues to senior Endpoint Systems staff following established escalation paths.
Perform basic troubleshooting and remediation of hardware operating system and application issues.
Assist with endpointrelated operational tasks and small projects as assigned.
Support peak periods such as semester startups onboarding and campus technology initiatives.

Documentation & Knowledge Management

Assist with incident and service request tickets in ServiceNow including updating ticket status documenting findings performing assigned remediation steps and escalating issues in accordance with established workflows.
Document procedures technical steps and troubleshooting guides.
Contribute to knowledge base articles and update internal documentation to support consistent service delivery.
Follow established IT service management (ITSM) documentation practices.

What you bring

Must be a current SAIT student enrolled in and returning to a program in Computer Science Information Technology or a IT related field
Experience supporting desktop laptop and mobile devices including basic hardware troubleshooting operating system issues and application support preferred.
Experience following documented procedures knowledge base articles and escalation paths in an IT support setting preferred.

Skills

Able to work effectively both independently and within a technical team using sound judgment to escalate issues that fall outside defined support scope.
Proficient with Windows and/or macOS environments with the ability to troubleshoot common operating system and userlevel issues.
Exposure to enterprise endpoint management platforms such as Microsoft Intune or MECM/SCCM through coursework labs coop placements or handson experience.
Strong customerfocused mindset consistently prioritizing user needs and delivering supportive solutionsoriented service.
Demonstrates professionalism in all interactions maintaining reliability accountability and a positive service attitude.
Clear and effective communicator able to translate technical concepts into userfriendly language.
Shows empathy and patience when supporting faculty staff and students ensuring a respectful and inclusive support experience.

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed and you will hear from us either way.

Together we build bold futures

At SAIT we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:

- Generous top-up in lieu of time off and benefits

- Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses

- Access to Greenshield for virtual therapy at a reduced rate to support your well-being

- Ability to contribute to RRSP or TFSA with reduced group rates

- Excellent dining options on campus

- Free access to our fitness facilities and group fitness classes

About SAIT

At SAIT were building bold futures. Were a community of tenacious problem-solvers inventive thinkers and passionate collaborators who believe in doing work that matters.

Named one of Albertas Top Employers were driven by a desire to create an impact in our community. If youre looking for a place where purpose meets possibility youve found it here.

Were committed to community and belonging

Community and belonging is essential to achieving SAITs vision to be a global leader in applied education. We encourage applications from women Indigenous people racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience: