Director, Quality, Patient Safety and Experience

Grow Your Career at Brant Community Healthcare System (BCHS)

At BCHS we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris Ontario we serve with purpose passion and a deep commitment to the people who rely on us.

• Brantford General Hospital Our acute care hospital offering a full spectrum of inpatient and outpatient services.
• The Willett in Paris Home to our urgent care centre and transitional care services supporting patients through every step of their healthcare journey.

With over 130 years of service BCHS is evolving with a renewed focus on excellence collaboration and innovation. Our strategic priorities center on Quality Care Connected Teams and a Healthy Future for our patients our people and our community.

Why Choose BCHS

• Collaborative Team Culture Work alongside skilled professionals in a supportive interdisciplinary setting.
• Employee Wellness Matters Peer Support Team Wellness Committee Free confidential Employee Assistance Program (EAP) for employees and their families.
• Commitment to Safety Comprehensive safety programs for all
• Competitive Compensation and Benefits Salaries and benefits designed to align with industry standards reinforcing our commitment to attracting and retaining top talent. Excellent Pension Plan.
• Diversity & Inclusion We are actively working to diversify our teams and remove systemic barriers in hiring retention and advancement. We track and report on our progress because representation matters. We regularly review our benefits policies and programs through an equity lens to meet the needs of our diverse teams. Provide accommodations for religious practices and use trauma-informed policies that support mental wellbeing.
• Recognition & Rewards Employee appreciation programs and professional recognition opportunities and Corporate Committee
• Community Impact Make a real difference in patient care and public health every day.
• Choose Civility Where every interaction matters. Civility and respect shape our workplace as individuals treat one anotherand the communities we serve with dignity empathy and cultural awareness. We foster a culture of civility by raising awareness setting clear expectations and continually reviewing our policies and practices to ensure respect is at the core of everything we do.

Position Summary

Reporting to the Vice President Strategy Quality Risk & Communications the Director Quality Patient Safety & Experience provides strategic and operational leadership to advance a culture of quality safety and patient-centred care across the Brant Community Healthcare System. The Director is accountable for the design implementation and sustainment of integrated quality management and patient safety programs that support exceptional patient experiences and align with organizational priorities and regulatory requirements.

The Director leads the development of the annual Quality Improvement Plan oversees Accreditation processes and ensures robust patient safety structures including incident management Quality of Care Reviews and safety culture initiatives are effectively implemented. Through strong partnerships with leaders physicians staff patients and families the Director builds organizational capacity in quality improvement promotes a just culture environment and enables evidence-informed decision-making.

Primary Responsibilities

• Leads corporate quality management structures within BCHS including Quality Planning Quality Assurance and Quality Improvement.
• Oversees the organization-wide Accreditation process with Accreditation Canada including all activities required before during after and between surveys.
• Leads the development and execution of the organizations annual Quality Improvement Plan (QIP) and maintains a comprehensive integrated Quality and Patient Safety Program ensuring hospital-wide stakeholder engagement and alignment with strategic priorities.
• Oversees the successful implementation of corporate quality projects including progress reporting stakeholder engagement and risk escalation as appropriate.
• Supports a culture of continuous improvement through the implementation of leading-practice evidence-based quality improvement frameworks across the organization.
• Leads the Patient Safety Incident Management process including Patient Safety Rounds Urgent Patient Safety Touchpoints Quality of Care Reviews
• Participates in the development implementation and achievement of the organizations patient safety goals.
• Provides direction and oversight for all components of the patient safety continuum including fostering and promoting a just culture environment.
• Collaborates with multiple internal stakeholders to facilitate manage and oversee the response to and delegation of patient safety concerns.
• Oversee the Patient Relations process working collaboratively with stakeholders to standardize workflows identify patient concerns/complaints and recommend appropriate resolutions.
• Ensure patient experience surveys are effectively implemented across the organization with timely reporting of unit-level results and support for teams in reviewing data and developing targeted strategies to improve patient experience.
• Oversees the Emergency & Disaster Management Program supporting the development and maintenance of emergency code responses and business continuity plans aligned to leading emergency preparedness practices.
• Collaborates with multiple internal stakeholders to facilitate manage and oversee the response to and delegation of patient safety concerns.
• Oversees the Incident Management (RL6/SIMS) database and reporting system to support quality improvement activities.
• Responsible for ensuring daily operations and departmental objectives are met by coordinating tasks processes and providing clear direction on workflow execution.

Mandatory Qualifications

• Masters Degree in Business Administration Health Administration Quality Improvement Patient Safety or a related field.
• Bachelors Degree in a Regulated Healthcare Program Business Health Administration or a related field.
• Minimum 5 years of progressive leadership experience in quality patient safety and/or patient experience within a healthcare environment.
• Excellent understanding of operational excellence quality improvement change management and service innovation with demonstrated expertise in quality improvement methodologies (e.g. IHI Lean Six Sigma) and design thinking.
• Proven experience facilitating collaborating and negotiating with multiple stakeholders and service providers.
• Regulated Health Professional in good standing with the applicable regulatory college preferred.
• Strong organizational time management and interpersonal skills
• Ability to work independently and collaboratively across all levels of the organization
• Criminal Record Check required

Core Competencies

• Advanced knowledge of data management statistical analysis and data visualization.
• Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance.
• Proficiency in Microsoft Office (Word Excel PowerPoint) and strong literature searching capabilities.
• Knowledge of relevant legislation including the Public Hospitals Act Quality of Care Information Protection Act and Freedom of Information and Protection of Privacy Act.

Our Commitment to Equity Diversity and Inclusion

BCHS is committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve. We welcome people from all walks of life including people of all genders sexual orientations racial and ethnic backgrounds Indigenous identities abilities and lived experiences. Inclusion is part of how we deliver better care

We are dedicated to removing barriers and providing accommodations at every stage of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations please inform us when contacted and we will work with you to meet your needs.

Ready to Make a Difference
If you are passionate about healthcare and looking for a supportive and dynamic work environment we would love to hear from you! Apply today and join BCHS in delivering exceptional care with compassion and integrity.

AI Use in Hiring
Brant Community Healthcare System does not use artificial intelligence (AI) automated tools or algorithms to screen assess or rank candidates during the hiring process; all applications are reviewed by our recruitment team.