Customer Operations Manager Flight Hour Services HF

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

Within the FHS-C contract(s) the jobholder is responsible internally and towards the customer for the overall operational performance of their FHS contracts. This includes:

Ensuring daily FHS operational performance managing the local interface with Customer(s) to secure their satisfaction.
Ensuring adherence to contract service level (operational quality & cost performance) through clear and consistent reporting of Key Performance Indicators.
Communicate progress of actions plans to resolve supply chain issues to the Customer.
Act as an entry point for the customer to follow the implementation of retrofit programs liaising with the Retrofit Monitoring and Inventory team and escalating any issues.
Entry Into Service planning and work streams management (Agile & non-Agile approaches). Preparation of key deliverables in accordance with the EIS tool kit under FCO responsibilities such as the Interface manual delivery of Customer Specific requirements and initialization of IT tools with the appropriate stakeholders
Prepare operational inputs and participate to the regular Program Management Reviews (PRM) with Customers management organized and run by the CPM
Define and prioritize improvement plans address issues and manage escalation
Support the Continuous Improvement team to identify the root causes of performance shortfalls and take appropriate measures or coordinating action plans to correct or resolve the issues.
Support the drumbeat of the activities of the multifunction team worldwide ensuring that the agreed improvement actions to resolve the non-quality events leading to performance shortfall are delivered

Benefits:

Private Healthcare (including official partner and children up to 25 years old)
Life Insurance
Christmas Bonus (Gift Card)
Language Tuition
Success Sharing and ESOP Plan
Collective Rest (Holy Week and Christmas break)
Airbus Group years of service recognition

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

AIRBUS COLOMBIA SAS

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Material Support & services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Required Experience:

Manager

Job Description:Within the FHS-C contract(s) the jobholder is responsible internally and towards the customer for the overall operational performance of their FHS contracts. This includes:Ensuring daily FHS operational performance managing the local interface with Customer(s) to secure their satisfa...