Reservations Executive
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Opportunity
As a member of the Reservations team the Reservations Executive plays a key role in ensuring that Discova meets andexceedsits goals andoperatessuccessfully. This will involve the delivery of best-in-class service and memorable local experiences fortravellers. Operationally the role willbe responsible forfulfilling bookinglogistics handling operationalissuesand continually providing feedback to management on risks andpossible improvementsinthe ways weoperateour products. You havea strong desirefor structure exceptionalorganisationalskillsand love working according to procedures and schedules. You thrive on being meticulous and methodical and delivering a world-class service.
Your main responsibilities are:
Manageand makereservations of accommodation air ticket(s) train ticket(s) suppliers restaurantsandall services includedinapackage (except tour guides)
Effectively cooperate with Operationsand Fleet Product Sales CustomerExperience andsuppliers for seamless daily operations and overall service improvements
Ensure all bookings passenger details logistic information internalnotesand supplier notesareupdated on reservations system inan accurateandtimelymanner
Resolve customer service issues to customerssatisfaction with appropriatecorrective and preventive measures
About you
The Essentials:
A degree in tourism and hospitalitywould bean advantage
Fluent in national local languageand intermediate to advanced level of written and spoken English
The Attributes:
Well-developed problem-solving skills
Customer centric with commitment tohigh standardsof service delivery
High attention to detailandstrong time/priority management skills
Able to work independently or in a team environment
Comfortable with a flexible rotating roster that may include late nightsweekendsand early mornings
Ability to work with uncertainties/changing priorities andto remain calmunder pressure
Willing to travel on business whenrequired
Personally aligned withDiscovascompany purpose and values
Proficient with Microsoft Office applications
What You Will Enjoy
Culture: Join Discova and Flight Centre Travel Groupcertified Great Place to Work across multiple regions with a team culture like no other in the travel industry
Travel Discounts: Exclusive rates for you family and friends on flights hotels tours cruises travel insurance and more
Career Growth: Real opportunities across a global network of brandswe promote from within and invest in your development
Learning & Development: Access to LinkedIn Learning with 24500 courses; individualized development pathways
Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
Inclusive Workplace: Were an Equal Opportunity Employer welcoming diversity across race ethnicity religion gender identity sexual orientation disability and age
Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
Sustainability: Were committed to protecting the environment essential to tourisms future
About Discova
As a DMC with 95% local staff we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discovas DNA as a company and we are committed tobeing an equitable workplace for all our employees regardless of gender identity ethnicity disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: in touch now and Discova a world of possibilities!
About Company
Embark on a fulfilling career journey with Flight Centre. Explore diverse roles, exceptional benefits, and professional growth opportunities
