Senior Services Executive
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Job Summary
Understand the competitive landscape and prospect needs so you can effectively position the value of our Professional Services deployment methodology and packaged service offerings
Work with Account Executive and Customer Success Managers to determine Services Strategy for customer base accounts.
Present our Customer Experience overview (full portfolio of service offerings) and conduct services discovery sessions.
Create and validate Professional Services Proposals and high-level Project Plans.
Nurture mutually helpful relationships with our Service Partners.
Assess project team training needs for prospects and customers.
Maintain accurate and timely prospect pipeline and service forecast data.
Handle negotiate and close Professional Services Agreements Statements of Work and other contractual documentation
Provide support for services activities and events.
Respond to RFIs/RFPs/RFQs
Experience in Professional Services sales preferably in ERP solutions
Proven ability in managing complex services sales cycles from start to finish with a track record of successful service revenue and profitability attainment preferred
Experience in consulting and project delivery is preferred
Strong knowledge of vendors products and services in the ERP application space
Great presentation skills while participating in a fast-paced complex product and services sales cycle
Bachelors degree or equivalent work experience
Ability to travel 10% or more of the time
Fluent Japanese and business English language required
Required Skills:
Understand the competitive landscape and prospect needs so you can effectively position the value of our Professional Services deployment methodology and packaged service offerings Work with Account Executive and Customer Success Managers to determine Services Strategy for customer base accounts. Present our Customer Experience overview (full portfolio of service offerings) and conduct services discovery sessions. Create and validate Professional Services Proposals and high-level Project Plans. Nurture mutually helpful relationships with our Service Partners. Assess project team training needs for prospects and customers. Maintain accurate and timely prospect pipeline and service forecast data. Handle negotiate and close Professional Services Agreements Statements of Work and other contractual documentation Provide support for services activities and events. Respond to RFIs/RFPs/RFQs Experience in Professional Services sales preferably in ERP solutions Proven ability in managing complex services sales cycles from start to finish with a track record of successful service revenue and profitability attainment preferred Experience in consulting and project delivery is preferred Strong knowledge of vendors products and services in the ERP application space Great presentation skills while participating in a fast-paced complex product and services sales cycle Bachelors degree or equivalent work experience Ability to travel 10% or more of the time Fluent Japanese and business English language required
Required Education:
JLPT N1
