IT Service DeskHelpdesk Mandarin

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Greetings from EIL Global

We are EIL Global a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops Servers networks and data centre technologies. We are headquartered in Adelaide Australia and have clients and offices across Asia Pacific & EMEA locations. Currently we are looking for partners/engineers for onsite support services in and around to assist our clients.

Job Description:

Role: L1 Service Desk Support

Candidates should be in Philippines with valid work permit

Exp: 3yrs

Work From Office Location: 1634 Taguig Metro Manila

Fluent in Mandarin

Work timings: 8hrs1hr break

Mode: Contract Long term

3 years experience providing IT Infrastructure field support which includes troubleshooting hardware software operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Basic understanding of PC hardware set-up and configuration.

Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

Basic knowledge of Active Directory Messaging User Profile Administration including Remote Troubleshooting Installation and Uninstallation of applications etc. is a must.

Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.

Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10 Win7)

Experience with using and troubleshooting Outlook within a network environment (permissions calendar sharing delegation Windows laptop & Mac books Desktop MFD Mobile & Tablets)

Experience with using and troubleshooting Microsoft Office with emphasis on MS Word MS Excel and MS PowerPoint.

Good written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on-time.

MCP and ITIL certification would be desirable but not mandatory

Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.)

Non-Technical

Good Customer management skill

Good in oral and written communication

Able to interact and work with customer at different levels.

Self- Driven and result oriented.

Really passionate about the work

Local language knowledge is preferred

Fluent in Mandarin ( Language Skills )

Be good at Read & Write in English.

If interested pls share your updated resume with Subject line "IT Support-Mandarin-Taguig" to for further process

Required Skills:

IT support Desktop Hardware Mandarin Service Desk Help Desk Engineer Technician

Greetings from EIL Global We are EIL Global a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops Servers networks and data centre technologies. We are headquartered in Adelaide Australia and have clients and offices across Asia Pacific & EMEA locatio...