Customer Service Specialist Bilingual
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Setup: 100% Onsite (BGC Taguig)
Work Schedule: Night shifts shifting schedules and split-offs as necessary; working on holidays and weekends as needed
Requirements:
- Finished at least 2 years in college without back subjects
- Must be have at least B1 proficiency in Spanish with online or physical certificate as proof
- With at least 1 year of customer-facing work experience from any industry for foreign applicants or at least 1 year of BPO experience as a Spanish speaker for local applicants
- Customer Service experience is a huge advantage but not required
- Proficient English communication skills
- Amenable to work 100% onsite at BGC Taguig
- Ideal candidates are those living nearby for easy and convenient commuting
- Open to working predominantly on night shift with highly possibility for shifting schedules split-offs and holiday or weekend shifts as needed
- Highly attentive to detail with excellent problem-solving abilities
Responsibilities:
- Deliver prompt and personalized customer support through calls emails or chat strictly following organizational SOPs to guarantee a positive experience.
- Engage in thorough research to resolve challenges empower clients with knowledge and actively promote our range of products and services.
- Proactively identify customer needs and present tailored solutions that truly make a difference.
- Efficiently navigate multiple online platforms keep up-to-date with product information and ensure full compliance with company policies regulations and legal standards.
- Consistently achieve program-specific KPIs and SLAs driving exceptional client satisfaction.
- Strictly follow program procedures and policies while effectively handling both assigned and spontaneous tasks as required.
