Commercial Learning Manager

Primary Function of Position
The Commercial Learning Manager will manage projects and training initiatives create and deliver content lead programs and workshops as well as develop new training curricula to support strategic initiatives in an
effort to improve the knowledge and skills of our commercial employees. The Commercial Learning Manager collaborates with colleagues in many departments including Global Sales Enablement Field Sales Sales
Management Clinical/Product Education Marketing and other cross-functional leaders to diagnose gaps in order to create execute and lead training program initiatives to address the needs of the Intuitive Commercial Employees.

Essential Job Duties 

Leadership
Manage projects and training initiatives as assigned by Senior Manager Commercial Learning
Partner with the Commercial Management Team to support the sales strategy by aligning all training programs and initiatives to the priorities.
Assess sales teams strengths and gaps pertaining to knowledge and skills; Develop programs to address competency gaps
Collaborate with internal partners within Global Commercial Learning Salesforce Effectiveness ISI Business School HR Talent Development Clinical Product Education and other cross functional partners to standardize business processes
Manage new product commercialization initiatives to create training curricula collaborate with cross-functional teams to roll out training and lead train-the-trainer sessions as needed
Teach trainers relevant Standard Operating Procedures and training processes
Mentor and Coach Commercial Learning Trainer and Commercial Learning Sr. Trainer on training best practices and processes

Technical Training
Become a Subject Matter Expert of da Vinci Surgical System pre intra and postoperative management
Maintain expert level certification of da Vinci Surgical Systems da Vinci Instruments and Accessories and da Vinci Advanced Technology
Educate Intuitive Commercial employees to train and support their
da Vinci customers on:
o da Vinci Instruments and Accessories
o da Vinci Advanced Technology
o da Vinci 5 da Vinci Xi da Vinci X and da Vinci SP Surgical Systems
Educate Intuitive Commercial employees on the da Vinci technical value propositions
Lead Train-the-Trainer Technical programs and training for Global Commercial Learning peers
Assess training participants technical competency

Clinical Training
Become a Subject Matter Expert across key specialties: general surgery colorectal surgery gynecologic surgery thoracic surgery urology and Cardiac
Maintain expert level certification of da Vinci surgical procedure lectures
Educate Intuitive Commercial employees on relevant clinical procedures as part of sales training programs and initiatives
Educate Intuitive Commercial employees on the da Vinci clinical value propositions
Lead Train-the-Trainer Clinical programs and training for Global Commercial Learning peers
Assess training participants clinical competency

Sales Training
Effectively present and deliver ISI Clinical Sales Process and Capital Sales Process presentations and workshops to new and existing employees
Leverage various formats and venues for training programs such as instructor-led self-led distance learning/remote video and podcast etc. to maximize the impact of the content
Assess training participants sales competency
Conduct routine field rides with field sales to diagnose common training needs as well as provide coaching feedback and mentorship
Collaborate with cross-functional groups to create best in class sales training initiatives aligned with regional strategy

Training Programs
Facilitate hands on learning experiences to accelerate the commercial organizations proficiency on da Vinci technology
Manage all segments of new hire training programs: Clinical and System Training (CAST)
Create curricula agendas and training materials for all technical clinical and sales training programs for existing commercial employees
Proctor training evaluations
Collaborate with Learning & Technology Specialist to execute e-learning initiatives
Identify resource needs with Systems and Logistics Coordinator
Measure sales effectiveness of training programs and develop reports and comprehensive programs analysis
 

Qualifications :

Required Skills and Experience 
Core key competencies: Take Initiative Effective Communicator Confident Presenter Flexibility Team Player Innovative acts as a Coach/Mentor Strong Product/Service Knowledge and Establishes Presence
Establishes executive presence
Ambition and strong work ethic
Ability to excel in a high-energy fast-paced environment
Ability to organize and work under strict time deadlines while 
producing quality deliverables 
 Proven ability to work effectively as part of a team 
 Strong organizational and prioritization skills 
 Excellent presentation oral and written communication skills 
 Proficiency in MS office 

Required Education and Training 
 Bachelors degree or equivalent experience required 
 Masters Degree or equivalent training experience a plus 
 5 years of Sales and/or Sales Management experience preferably in the medical device field 
 2 years of Corporate Training Field Training with Corporate responsibility or Training Management experience 
 

Additional Information :

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

Remote Work :

No

Employment Type :

Full-time