Front Office Manager

Moab, UT - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

About The Sorrel River Ranch Experience
Sorrel River Ranch aspires to welcome guests and staff into a progressive authentic community that shares the common passion of living life to its fullest. Were driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food most unforgettable and enjoyable adventure pursuits genuine relaxation that restores the mind and body unique opportunities for bonding with loved ones and a wealth of experiential education programming with the goal of expanding our collective awareness understanding and appreciation of the incredible world we all share.

Position Overview
Collaborate with all team members to ensure that The Sorrel River Ranch product is delivered to the highest operational standards. Execute once-in-a-lifetime experiences for guests by anticipating guest needs tailoring service to guest preferences and exceeding expectations. Support the management in daily operations and leadership of the team. Support the business operations team by assisting with projects relating to the MEWS and monthly inventories team support and training on the systems. Support The Sorrel River Ranch operations by continuing to clarify The Sorrel River Ranch product structure standard operating procedures and support other operations as necessary. Work to further The Sorrel River Ranch product by questioning operational norms proposing solutions and striving to innovate and streamline The Sorrel River Ranch operation.

Position & Responsibilities
All duties must be done in the manner prescribed by Sorrel River Ranch and Spa.

Supervise all department personnel demonstrating high leadership skills model behaviors and exemplary actions.

Manage and motivate all Guest Experience Makers Guides/Tours Spa Therapists and Reservations with daily supervision to include staffing training discipline scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Understanding and anticipating each guests wants and needs. Helping co-workers goes beyond exceeding guests wants and needs.
Check and control room reservations front office systems and supplies inventory scheduling forecasting and department budget to maximize revenue.
Compile and prepare financial reports including the rate and availability calendar. Understand Ihotelier Synxis Expedia and all other OTAs and third-party booking engines.
Conduct daily weekly department meetings.
Assist HR with department recruiting and hiring of all new personnel.
Direct department training programs include Orientation New Hire Training EI Certification Train-the-Trainer Ongoing Training and Performance Evaluations.
Plan assign and direct various department tasks and projects assigned.

Demonstrate knowledge of adherence to and enforcement of all SRR standards

Supervise and assist staff with basic functions such as:

Process guest check-in and check-out smoothly and correctly.
Enforce and execute all cash handling check and credit policies to accurately balance transactions charges and payments and guest billing.
Deliver all guest messages mail and packages in a timely manner.
Ensure that accurate guest and room status information is maintained and effectively communicated by completing thorough reviews as assigned.
Operate front desk equipment including but not limited to phone system MEWS - Property Management System (PMS) Central Reservation System copier calculator fax internet systems and printers.
Maintain consistent communication especially with housekeeping and engineering departments.
Complete necessary shift paperwork and ensure accuracy on shift checklist logbook courtesy call back log and all other forms or checklists assigned.
Execute Standards making sure we always comply.
- AM/PM Checklist
- Guest Request Log
- Telephone Log
- Experience Log BLM report

Audit the Key Log Weekly Guest billing disputes and inquiries.
Creation of checkbook and maintaining/reviewing Rooms Department Expenses
Reservation management ensuring arrivals have been reviewed deposits have been taken understand what corporate accounts are arriving.
Resolve guest problems quickly efficiently and courteously. Meeting and exceeding each guests want and needs.
Maximize hotel profitability.

Use and practice suggestive selling techniques to increase revenues.
Maintain monitor and update group information on the hotels records as necessary.
Be well acquainted with all area attractions current events directions and competition in the local community.

Maintain knowledge of all available Hotel F&B and Experiences packages promotions and details
Perform essential front desk duties and responsibilities which include working desk shifts.
Develop and execute projects including identifying the necessary tasks and deadlines assigning them to appropriate people and following-up as needed to ensure effective and timely completion.
Participation as Manager on Duty as assigned.
Attend required meetings and pre-shift meetings.
Communicate with guests and employees both verbally and in writing to answer questions and provide clear directions in advising and instructing staff in the details of work.
Organize conduct and/or attend meetings to obtain and disseminate pertinent information.
Effectively communicating with other department heads teamwork is the network for success.
Counsel in a timely manner individual department members who are not performing adequately.
Provide security for guests employees and property by adhering to security procedures for guest room keys and master keys.
Understanding all hotel emergency procedures

Reporting any suspicious activity to management
Performs all other duties assigned.

Requirement & Qualifications

Having a smiling and happy attitude
Powerful desire to lead and motivate employees.
Judgment and speed in decision making.
Professionally manage multiple tasks and demands simultaneously.
Mindfulness.
Attentive and friendly listener
Sincere desire to provide exceptional customer service.
High ethical standards
Availability and dependability in meeting a work schedule.
Communication: Ability to read write and speak English
Mathematical: Ability to add subtract multiply and divide. Calculate figures and amounts such as discounts and count cash.
Technical: Ability to operate and control equipment such as computers switchboard radio copy / fax machines etc.
Physical: Required to stand for prolonged periods of time
Knowledge / Experience: No experience is required. Prior hospitality experience is preferred.
Availability: Must be able to work a varied schedule including nights weekends and holidays
Valid drivers license to drive golf cart.

We have limited rental housing available on a first-come first-served basis. The starting rate of pay will be based on the level of experience.
We thank all applicants; however only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture M/F/D/V.

Required Experience:

About The Sorrel River Ranch ExperienceSorrel River Ranch aspires to welcome guests and staff into a progressive authentic community that shares the common passion of living life to its fullest. Were driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality local...

Supervise all department personnel demonstrating high leadership skills model behaviors and exemplary actions.

Manage and motivate all Guest Experience Makers Guides/Tours Spa Therapists and Reservations with daily supervision to include staffing training discipline scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Understanding and anticipating each guests wants and needs. Helping co-workers goes beyond exceeding guests wants and needs.
Check and control room reservations front office systems and supplies inventory scheduling forecasting and department budget to maximize revenue.
Compile and prepare financial reports including the rate and availability calendar. Understand Ihotelier Synxis Expedia and all other OTAs and third-party booking engines.
Conduct daily weekly department meetings.
Assist HR with department recruiting and hiring of all new personnel.
Direct department training programs include Orientation New Hire Training EI Certification Train-the-Trainer Ongoing Training and Performance Evaluations.
Plan assign and direct various department tasks and projects assigned.

Demonstrate knowledge of adherence to and enforcement of all SRR standards

Supervise and assist staff with basic functions such as:

Process guest check-in and check-out smoothly and correctly.
Enforce and execute all cash handling check and credit policies to accurately balance transactions charges and payments and guest billing.
Deliver all guest messages mail and packages in a timely manner.
Ensure that accurate guest and room status information is maintained and effectively communicated by completing thorough reviews as assigned.
Operate front desk equipment including but not limited to phone system MEWS - Property Management System (PMS) Central Reservation System copier calculator fax internet systems and printers.
Maintain consistent communication especially with housekeeping and engineering departments.
Complete necessary shift paperwork and ensure accuracy on shift checklist logbook courtesy call back log and all other forms or checklists assigned.
Execute Standards making sure we always comply.
- AM/PM Checklist
- Guest Request Log
- Telephone Log
- Experience Log BLM report

Audit the Key Log Weekly Guest billing disputes and inquiries.
Creation of checkbook and maintaining/reviewing Rooms Department Expenses
Reservation management ensuring arrivals have been reviewed deposits have been taken understand what corporate accounts are arriving.
Resolve guest problems quickly efficiently and courteously. Meeting and exceeding each guests want and needs.
Maximize hotel profitability.

Use and practice suggestive selling techniques to increase revenues.
Maintain monitor and update group information on the hotels records as necessary.
Be well acquainted with all area attractions current events directions and competition in the local community.

Maintain knowledge of all available Hotel F&B and Experiences packages promotions and details
Perform essential front desk duties and responsibilities which include working desk shifts.
Develop and execute projects including identifying the necessary tasks and deadlines assigning them to appropriate people and following-up as needed to ensure effective and timely completion.
Participation as Manager on Duty as assigned.
Attend required meetings and pre-shift meetings.
Communicate with guests and employees both verbally and in writing to answer questions and provide clear directions in advising and instructing staff in the details of work.
Organize conduct and/or attend meetings to obtain and disseminate pertinent information.
Effectively communicating with other department heads teamwork is the network for success.
Counsel in a timely manner individual department members who are not performing adequately.
Provide security for guests employees and property by adhering to security procedures for guest room keys and master keys.
Understanding all hotel emergency procedures

Reporting any suspicious activity to management
Performs all other duties assigned.

Requirement & Qualifications

Having a smiling and happy attitude
Powerful desire to lead and motivate employees.
Judgment and speed in decision making.
Professionally manage multiple tasks and demands simultaneously.
Mindfulness.
Attentive and friendly listener
Sincere desire to provide exceptional customer service.
High ethical standards
Availability and dependability in meeting a work schedule.
Communication: Ability to read write and speak English
Mathematical: Ability to add subtract multiply and divide. Calculate figures and amounts such as discounts and count cash.
Technical: Ability to operate and control equipment such as computers switchboard radio copy / fax machines etc.
Physical: Required to stand for prolonged periods of time
Knowledge / Experience: No experience is required. Prior hospitality experience is preferred.
Availability: Must be able to work a varied schedule including nights weekends and holidays
Valid drivers license to drive golf cart.

Required Experience:

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About Company

Sorrel River Ranch

Enjoy Endless Adventure, Rejuvenating Spa Services, Fresh Farm-To-Table Cuisine, Amazing Views and So Much More at Our Luxury Moab Resort. Among 240 Majestic Acres of Moab, Utah’s Iconic Arches, Canyons and Red-Rock Mesas.

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