Assistant Service Manager (SFIE)

The Assistant Service Manager (SFIE) assists the Service Manager in leading the daily operations of our forklift and industrial equipment service department including scheduling dispatching and customer communication to ensure customer needs and requests are addressed promptly. This individual will also assist with the development and implementation of initiatives that will ensure a profitable and efficient service department.

KEY OUTCOMES:

• Diligently answer inbound service calls respond to service voicemails and make outbound follow-up service calls.
• Promptly schedule service appointments for customers.
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their equipment.
• Provide accurate cost and time estimates and obtain customers approval for service recommendations to be completed.
• Assist with scheduling and dispatching work to technicians to optimize available technicians daily workload.
• Monitor work-in-progress keep the customers informed of status and resolve service-related issues.
• Assist with completing service invoices including retail customer internal and sublet work in dealer management system.
• Assist with processing fleet and warranty service claims through fleet service portals.
• Assist with booking travel accommodations for technicians dispatched for neighbor island work.
• Support the identification and implementation of process improvements to enhance service efficiency and customer satisfaction.

QUALIFICATIONS:

• High school diploma or equivalent
• Minimum of three years in service consulting sales and/or service dispatching work with experience in a business-to-business or customer-facing position.
• Valid Drivers License and clean driving record
• Basic computer proficiency and Microsoft Office programs.
• Proficient with dealer management systems.
• Excellent phone verbal and communication skills.
• General mechanical repair knowledge gained through work experience or education.

*Base pay is $42000 annual salary plus monthly incentives.

At Servco were committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California and of course Hawaii Team Servco is a collective of over 2000 like-minded individuals guided by our four Core Values of Respect Service Teamwork and Innovation. For over 100 years we have been dedicated to superior service to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested

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Equal Opportunity Employer and Drug-Free Workplace