Partnership Executive

Collinson is a global leader in shaping and influencing customer behaviour to drive revenue and value for its clients. We provide insight and expertise around affluent consumers and frequent travellers creating and delivering products and services that increase customer engagement loyalty and value.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers access a network of 1900 lounges and travel experiences including dining retail sleep and spa in over 735 airports in 145 countries. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.

We service over 800 clients employ 2300 staff in 15 global locations and manage over 40 million end customers.

Purpose of the job

We are building a new function within Global Partnerships: Partner Engagement. This team exists to make Collinson consistent credible and easier to work with for every partner in our global network including the strategic accounts that drive the greatest commercial value. We design the frameworks tools and processes that regional partnership teams use to engage partners across the Americas EMEA and APAC.

We are looking for a Partnership Executive to join this team bring execution strength to a function rich in strategy and ideas and help accelerate our delivery. You will work directly with the Global Partner Engagement lead to deliver the operational backbone of our engagement programme supporting the performance and retention of our strategic partner accounts as well as the broader partner network and contributing to improved commercial outcomes through more consistent high-quality partner engagement: maintaining toolkits coordinating across regions tracking progress supporting data gathering and ensuring nothing falls through the cracks.

This is primarily an internal enablement role. There will be occasions where you support partner-facing activity - workshops listening sessions or programme presentations. Your job is to build and maintain the infrastructure that makes 1900 partnership relationships work better.

This role is not purely coordination-focused. You will help identify gaps inconsistencies and risks in how we engage partners globally and support the team in driving improvements across regions and accounts.

What you will gain

Direct exposure to a global partnerships function spanning 1900 outlets in 145 countries with visibility into how strategic accounts drive commercial performance.

A front-row seat to building a new function from the ground up with real influence on how the programme evolves.

A manager who values ideas invests in development and will push you to grow.

Experience across strategy operations data and stakeholder management in a single role.

Key Responsibilities

The responsibilities below represent the full scope of the role. You wont do all of this on day one. Well build your remit progressively as you settle in and the function matures.

Programme coordination and delivery

Maintain and proactively manage the Partner Engagement workstream tracker ensuring that status owners and timelines are up to date and identifying risks delays and dependencies across multiple initiatives.

Coordinate deliverable timelines across regional leads in Americas EMEA and APAC ensuring alignment on priorities highlighting inconsistencies or gaps following up on actions and flagging blockers early.

Prepare materials for stakeholder meetings: agendas pre-reads data packs and follow-up action logs.

Support the scheduling and logistics of regional workshops listening sessions and cross-functional working groups.

Ensure visibility and alignment across regions on key priorities surfacing misalignment duplication or gaps in approach.

Data reporting and insights

Gather and organise partner data to support QBR preparation Voice of Partner NPS analysis strategic account performance tracking and partnership health monitoring.

Build and maintain reporting dashboards and data extracts in Tableau and Excel working closely with the data team.

Compile regional feedback and trends into structured summaries that inform programme priorities.

Support the preparation of leadership updates and board-level materials with accurate well-organised data.

Identify trends risks and opportunities from partner and regional data and translate these into clear actionable insights to inform programme priorities and leadership discussions.

Strategic Accounts Support

Support the development and tracking of Strategic Account Plans for Tier 1 partners ensuring key actions and priorities are clearly documented and progressed.

Track key commitments risks and actions across strategic accounts ensuring visibility accountability and follow-up across regions and functions.

Support preparation for QBRs ABRs and executive-level partner engagement including coordination of inputs materials and action tracking.

Content and toolkit management

Maintain the partner engagement knowledge repository on SharePoint keeping templates playbooks and guides up to date and version-controlled.

Support the development and refinement of engagement toolkits: onboarding playbooks QBR templates credibility kits and communication templates.

Coordinate with Marketing on branded partner materials ensuring consistency with Collinson brand guidelines and governance standards.

Draft and edit internal communications process documentation and training materials.

Ensure engagement toolkits are actively used by regional teams gathering feedback and identifying opportunities for continuous improvement

Operational support

Own the operational rhythm of the Partner Engagement programme: maintain governance records track key decisions risks and escalations and ensure these are visible well-documented and followed through across multiple active workstreams.

Maintain and continuously improve engagement processes across the programme lifecycle identifying where processes are breaking down where clarity is lacking and where improvements are needed.

Coordinate across internal teams including Partner Operations Marketing Data Propositions and others to ensure cross-functional processes are current well-documented and being followed.

Support Salesforce data quality efforts by auditing partner records flagging gaps and coordinating with the CRM team on field updates.

Support coordination and visibility on complex or sensitive partner topics (eg onboarding decisions escalations or cross-partner conflicts) ensuring alignment across teams.

Knowledge Skills and experience required

Experience and qualifications

1 to 3 years of professional experience ideally in partnerships account management operations project coordination or a related commercial role.

A degree or equivalent professional experience.

Previous experience in travel aviation hospitality or loyalty sectors is a plus but not required.

Person Specification

Execution and organisation

Strong organisational skills with a track record of managing multiple tasks deadlines and stakeholders at the same time.

Detail-oriented and reliable. You follow up without being asked and close loops.

Comfortable working with spreadsheets trackers and project management tools. Proficiency in Excel and PowerPoint is expected.

Experience with CRM systems (e.g. Salesforce) and data visualisation tools (e.g. Tableau) is desirable.

Communication and collaboration

Clear concise written and verbal communication in English.

A second language is desirable reflecting the global nature of our partner network.

Cultural sensitivity and a genuine openness to understanding different ways of doing business across regions. You will work with colleagues and partners across North America Latin America Europe the Middle East Africa and Asia-Pacific.

Comfortable working across time zones and adapting communication style to different audiences from operational teams to senior leadership.

Mindset

You are someone who gets things done. You take ownership of tasks and drive them to completion even when the path is not fully defined.

You are comfortable supporting a strategic lead while building your own expertise. You bring structure where there is ambiguity.

You are curious and proactive. You ask questions spot patterns and suggest improvements rather than waiting to be told what to do.

You are comfortable embracing or eager to learn to embrace AI tools and technology to improve efficiency and output quality. Experience using AI for research drafting data analysis or workflow automation is a plus.