German Customer Support Agent (iGaming)

Location: Remote / Hybrid (Europe)
Schedule: 8-hour shifts (11:00-19:00 or 14:00-22:00 EET)

We build high-performing digital products and brands in the global iGaming industry. We aim to deliver outstanding player experiences and that starts with exceptional customer support.

We are looking for a German-speaking Customer Support Agent who enjoys helping people solving problems and creating positive customer experiences. If you are curious about the iGaming industry and want to develop new skills in a fast-growing international company this role offers a great opportunity to learn and grow.

You will become part of a supportive and collaborative team where your contribution directly impacts customer satisfaction and brand reputation.

What will you do:

• Provide professional and friendly support to customers via live chat and email

• Assist customers across multiple brands and gaming products

• Understand customer needs and offer effective solutions to their questions or concerns

• Handle approximately 70 customer cases per shift

• Work closely with internal teams to ensure issues are resolved efficiently

• Identify opportunities to improve customer experience and internal processes

• Maintain a high standard of communication and customer care at all times

What we are looking for:

• Fluent German and English (written and spoken)

• Strong customer-first mindset and commitment to service quality

• Ability to identify issues troubleshoot and resolve problems efficiently

• Patience empathy professionalism and critical thinking when handling customer concerns

• Ability to manage multiple conversations and tasks simultaneously

• Strong teamwork and communication skills

• Capability to handle customer disputes calmly and professionally

Nice to have:

• Experience in online casino or sportsbook environments

• Experience with customer support platforms such as Intercom Zendesk or LiveChat

What we offer:

• Competitive salary with a monthly performance bonus (after probation)

• 4 weeks of structured onboarding and training

• Supportive team environment and international company culture

• Hybrid or fully remote work options (depending on location)

• Opportunities for career development and internal growth

• 28 calendar days of annual leave

• Startup environment with minimal bureaucracy and fast decision-making
  
  If this sounds exciting apply with your CV in English!