FX Retention Agent

Position: FX Retention Agent (French)

Location: Limassol Cyprus

Work model: on site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage and retain a portfolio of clients
• Build strong long-term relationships with clients via phone and email
• Drive deposits re-deposits and trading activity
• Identify opportunities to upsell and cross-sell products and services
• Provide market insights and platform guidance to clients
• Meet and exceed KPIs and revenue targets
• Maintain accurate records using CRM systems
• Collaborate with internal teams including compliance and support.

REQUIREMENTS:

• Native / fluent in French with outstanding communication skills. Fluent in English (minimum B2 level)
• Proven experience as a Retention Agent in a regulated Forex/CFD company
• Excellent closing negotiation and objection-handling skills
• Solid understanding of financial markets and trading platforms
• Ability to work under strict regulatory frameworks
• Target-driven with a consistent track record of performance
• Strong communication and relationship-building skills
• Ideally already based in Limassol.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Opportunity to work in a fast-paced financial trading environment
• Exposure to advanced trading infrastructure and systems
• Supportive and dynamic work environment for professional growth
• A dynamic and fast-paced work environment focused on innovation and efficiency.

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